POSITION SUMMARY
We are hiring a Claimant Service Representative for our Litigation Support Team to manage claimant contact, queries and complaints. You will also be tasked to keep records, modifications, and escalate complaints across several communication channels. To do well in this role you need to be able to remain calm when claimants are frustrated and have experience working with computers, answering phones and some medical terminology is helpful.
Position Location: Houston, TX (ON SITE)
JOB RESPONSIBILITIES:
- Maintaining a positive, empathetic and professional attitude toward claimants.
- Responding promptly to claimant inquiries.
- Communicating with claimants through various channels.
- Acknowledging and resolving claimant complaints.
- Knowledgeable/fast learner.
- Keeping records of claimant interactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the claimant service process.
- Ensure claimant satisfaction and provide professional customer support.
KNOWLEDGE, SKILLS AND ABILITIES
- Proven customer support experience.
- Track record of over-achieving quota.
- Strong phone contact handling skills and active listening.
- Familiar with Customer Resource Management systems and practices.
- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize and manage time effectively.
- High school diploma or equivalent; college degree preferred.
BENEFITS
- 401(K)
- 401(k) Matching
- Health Insurance
- Dental Insurance
- Vision Insurance
- Parental Leave
- Short Term Disability
- Long Term Disability
ABOUT ARCHER
ARCHER Systems is a leading technology enabled legal services company that provides pre-settlement and post-settlement administration services for single event, mass tort, and class action cases with the goal of helping claimants access their settlement proceeds more efficiently and quickly. The company plans to continue leveraging technology and top tier talent to enhance customer service and offer new product lines and services.
ARCHER’s core offering is post-settlement Healthcare Lien Resolution Administration and QSF (Qualified Settlement Fund) Administration and payments processing for multi-claimant (mass tort and class action) litigation. Other services include claims administration, single event lien resolution, probate and bankruptcy coordination, release administration, medical records review, and plaintiff fact sheet and other intake/census preparation and management. ARCHER enables law firms to focus on their litigation while ensuring that critical pre-settlement and post-settlement administration documents, services, business analytics and reporting are handled efficiently and effectively.
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