Vice President, Direct Mail Account Management

About Us

Edge Direct is a results-driven fundraising agency that has proudly served hundreds of the world's best-known causes for nearly a century. We help nonprofit clients achieve maximum support for their missions through effective direct response marketing. We design programs that meet the unique needs of nonprofits in today’s evolving fundraising environment by increasing net income, cultivating, and growing donor files, and generating a universe of qualified donors for major and planned giving opportunities.

Edge Direct is a Moore company, the largest direct marketing firm in the country dedicated to the nonprofit, association, and government sectors ( More about Edge Direct and our clients can be found at edgedirect.com.

The Vice President, Direct Mail Account Management works closely with the President of Edge Direct, as well as other members of the Edge Direct leadership team to ensure growth and maximum client satisfaction across all clients, providing hands-on leadership to the team. Develops strong working relationships across Edge Direct and the Moore enterprise to facilitate employee engagement and growth, while striving for flawless execution.

Job Responsibilities

1. Manage, mentor, and coach all team members to ensure exceptional service to our clients, and on time/on budget campaign execution of all Direct Mail fundraising programs.
2. Recruit, hire, train and motivate all team members to bolster continued growth for Edge Direct, and safeguard employee retention.
3. Share best practices in fundraising, customer service and communication with team members to deliver exceptional Direct Mail program management, customer service and exceed client expectations.
4. Understand strategic goals of each client and align staffing expertise and personalities to support those goals.
5. Work with internal and external partners to establish and/or refine processes and procedures to ensure accurate and on time production for both direct mail and digital.
6. Review cost analyses (EDQs) for all jobs to ensure accuracy and on budget.
7. Coordinate all “gang run” opportunities across clients, such as calendars and supporter card campaigns.
8. Work with Supply Chain team to ensure all estimated job costs are reflective of the most up to date information and account for anticipated increases.
9. Work with Operations teams to ensure mail and in home dates are managed; escalate to client team when issues/delays occur.
10. Meet with production teams bi-weekly to ensure jobs are tracking on schedule so client team expectations can be managed effectively.
11. Meet with the team regularly to communicate company news, new or improved processes/procedures, as well as provide the team the opportunity to discuss winning pkgs, challenges, etc.
12. Work with team to ensure accurate and timely invoicing of all jobs, retainers, and special projects.
13. Work with team and outside resources to understand and stay current on all postal options and ensure maximum postal savings for our clients.
14. Work with other departments to develop, test, document, and implement new processes for the Client Services team as needed.
15. Develop Client Services process/best practices training resources for the team.
16. Participate in cross company initiatives as required.

Requirements

1. 15 or more years of client services and direct response experience plus nonprofit fundraising knowledge.
2. Ability to handle multiple complex projects; a resourceful self-starter who will take initiative and follow through on projects.
3. Willingness to jump in and ensure projects are completed and programs are successful.
4. Ability to adapt to frequent change and prioritize constantly shifting opportunities.
5. Keen attention to detail and strong organizational skills.
6. Strong analytical skills.
7. Proficiency with Microsoft Word, Excel, and PowerPoint.
8. Ability to learn new software/systems.
9. Must be able to communicate with executive level personnel, both internally and externally.
10. Strong written and oral communication skills.
11. Knowledge of and experience with marketing for nonprofits, including any or all of the following: direct mail, telemarketing, online- including email, social or mobile marketing, face to face.

Our Benefits:

To help you stay energized, engaged, and inspired, we offer a wide range of benefits including healthcare, support for working parents and paid time off so you can relax, recharge and be there for the people you care about.

Each full-time position at Moore is eligible for our comprehensive benefits package, which includes health/prescription/dental/vision insurance, life insurance, accidental death & dismemberment insurance, a Health Savings Account plan, and Flexible Spending Account plans for health care and dependent care. Voluntary benefit plans are also available for disability, accident, hospital, and critical care. We offer paid holidays, paid personal leave, and paid family leave. Employees have the option to participate in a company-sponsored 401(k) plan with employer matching contributions. Several benefit plans have eligibility waiting periods.

Moore is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status. Moore is also committed to compliance with all fair employment practices regarding citizenship and immigration status.