Intermediate Typist Clerk

Salary Range: $$18.49 - $24.70 per hour
SUMMARY
The Department of Mental Health (DMH) within Los Angeles County is looking for Intermediate Typist Clerks (ITC) to join our Directly Operated Outpatient Clinics. DMH has over 30 outpatient clinics in eight service areas throughout the County. Our clinics provide a spectrum of mental health services to people of all ages to support hope, recovery, and wellbeing.
ESSENTIAL FUNCTIONS

• Provide customer service at front desk and check in clients, schedule future appointments, and inform clients of prescription information, as required.
• Review Patient Financial Information (PFI) and Financial Obligation Agreement (FOA) information to ensure clients are cleared for processing.
• Update and input client information into IBHIS (electronic health record) system and other internal reports.
• Schedule all clinical appointments and coordinates the rescheduling of missed appointments. Answer telephone calls, route calls to appropriate staff and take messages for all staff as needed.
• Enter prescriptions daily and acts as a liaison between pharmacies, physicians, and clients.
• Receive, sort, and distribute all incoming mail, faxes, and checks. Logs all monies received by mail.
• Scans, copy, and file client’s documentation for doctors and clinicians.
• Orders and distributes supplies, tap cards, and maintain tracking log.

NON-ESSENTIAL FUNCTIONS

• Other clerical tasks deemed necessary for the daily clinical operation.
• Other duties as assigned by management team.

Education/Experience

• Six months office clerical experience involving typewriting - -OR- A certificate or Associate of Arts degree from an accredited college. Typewriting skill: Ability to type at the rate of 40 net words per minute.

Certificates/Licenses/Clearances

• A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.
• Successful clearance through Los Angeles County’s Live Scan process.

PHYSICAL DEMANDS
Stand: Frequently
Walk: Frequently
Sit: Frequently
Handling : Occasionally
Reach Outward: Occasionally
Reach Above Shoulder: Occasionally
Climb, Crawl, Kneel, Bend: Occasionally
Lift / Carry: Occasionally - Up to 10 lbs
Push/Pull: Occasionally - Up to 10 lbs
See: Constantly
Taste/ Smell: Not Applicable
Not Applicable = Not required for essential functions
Occasionally = (0 - 2 hrs/day)
Frequently = (2 - 5 hrs/day)
Constantly = (5+ hrs/day)
WORK ENVIRONMENT
General Office Setting, Indoors Temperature Controlled
EEOC STATEMENT
It is the policy of Heluna Health to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)