*This position is for ROL. Please see below for more information about the company and role. ROL is a valued partner of Revelry. Please include in your cover letter why you would be a good fit for the role!
About ROL
ROL is a venture-backed outdoor hospitality company building a network of unique campgrounds, each with a focus on environmental sustainability and modern-day amenities. We’re on a mission to deliver best-in-class outdoor hospitality experiences and transform recreational campground development.
About this position
We’re looking for candidates with guest services experience who are familiar with the outdoor hospitality industry.
This is a full-time seasonal position with advancement opportunities. This position is for an on-site guest service ambassador at one of our properties.
Our guest services ambassadors are responsible for front-line communication with our guests, troubleshooting and resolution of issues, and the day-to-day operations of our properties.
The best candidates will
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Have their own recreational vehicle.
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Be passionate about camping, RVing, outdoor recreation, and environmental conservation
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Care deeply about the customer experience and take pride in providing the best service possible to guests
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Be patient and empathetic to our guests who come from all over the country and have different levels of experience with camping and electronic booking systems
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Be comfortable working at an early-stage company where change and innovation is welcomed and embraced
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Have an interest in growing their career in the outdoor hospitality industry
Description
As a Guest Services Ambassador, you will be responsible for the following:
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Maintain property appearance and cleanliness
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Empty fire pits and trash cans throughout property
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Clean bath houses, laundry, and office spaces daily
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Monitor check-in/check-out of guests
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100% guest satisfaction is your ultimate objective
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Assist guests with local recommendations and retail purchases
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Enforce property rules and guidelines, when necessary
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Communicate guests and maintenance issues to your supervisors
Required
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Ability to travel to our other properties, if necessary
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Willingness to work in all weather conditions.
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Familiarity with using laptops and smartphones for communication
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Detail-oriented for accuracy of data and information
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Treat our properties like your home and your mother-in-law is visiting
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Take care of guests like family
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Able to lift up to 50lbs
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Ability to de-escalate and/or resolve guests complaints or issues
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Effective critical thinking and decision-making skills
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Unequivocal drive for guest satisfaction
Compensation
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30/50amp site accommodation
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Paid biweekly hourly rate $15-$18
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Health Insurance optional
ROL provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.