Director of Service & Field Ops

About Us:
Motive is a full service, self-performing, turnkey, infrastructure solutions provider for the wireless and wireline telecommunications industry. We are a single point of accountability for designing, building, upgrading, and maintaining your networks. No project hands-off minimizes overall development time & cost and maximizes quality control. Our areas of expertise are Site acquisition, Architecture, engineering & design, Project & construction management, Installation & maintenance, Product Sales & Distribution.

Benefits:

• FREE Medical Insurance
• Dental and Vision Insurance
• 401(k) program with company match
• Life Insurance Benefits
• HSA and FSA
• Paid time off and paid holidays
• Company Vehicle

Purpose and Scope: Newly created position, the Director of Service & Field Ops directs the service personnel resources within the organization to achieve corporate service quota levels and profit goals. This position will develop, implement and realize the service and/or business plan and develop, structure and manage the assigned area/unit within the overall business strategy, in order to realize commercial and business objectives.

Responsibilities:

• Manages, directs and motivates service people in a team effort to achieve service performance, service quota goals and servicing dealers.
• Serves as liaison between service people and executive management.
• Implements service programs and directs service strategy.
• Communicates service progress, market conditions and competitive information, to executive team.
• Assesses skill level of service group, both internal and field and requests training aid from President.
• Manages service logistics, interfaces with customers, dealers, plans work schedule, and dispatches service engineers.
• Works closely with supply chain Ops to ensure there are proper inventory levels for the field.
• Exercise discretion and independent judgment when dealing with critical matters within the Service area.
• Carries out managerial responsibilities in accordance with the organization's policies, procedures, local regulations, OSHA and ISO9000 requirements.
• Monitors training of staff/coordinators to ensure appropriateness based on position and job duties.
• Assists in management of building facilities such as safety equipment and company machinery.
• Provides support, direction, and coaching to subordinate employees in the areas of disciplinary action and problem resolution.
• Coordinating shipping, receiving, distribution, warehousing, and service activities; Developing plans for efficient use of materials, equipment, and employees.
• Reviewing production costs and product quality and modifying production and inventory control programs to maintain and enhance profitable operation of the Service Center.
• Reviewing and analyzing management reports including full Profit and Loss responsibility and taking corrective action.
• Conducting meetings with sales staff to promote service and team effort.
• Requires a technical background, as well as warranty, inventory and shipping responsibilities.
• All other duties as required.

Skills / Other:

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to speak effectively before groups of customers or employees of the organization.
• Working Knowledge of Telecommunications including Site acquisition, Architecture, engineering & design, Project & construction management, Installation & maintenance, Product Sales & Distribution.

Education/ Training:

• 4+ Previous Management Experience required.
• Currently in a Director of Operations role or equivalent to.

Requirements:

• Must be able to lift up to 50 pounds. Anything heavier will be done with the assistance of a mechanical device or with the assistance of another employee.
• This position requires working in a plant/warehouse environment. Therefore, expect varying working conditions.
• Travel - 35%

Compensation: $100,000 - $130,000/yr + bonus

EQUAL EMPLOYMENT OPPORTUNITY POLICY

Motive Energy Telecommunications provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, color, age, genetic information, disability, medical condition, national origin, ancestry, sex, sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy, military status, veteran status, or any other status protected by federal, state, or local law.

Note: The duties and responsibilities described above are not a comprehensive list and that additional tasks may be assigned. The scope of the job may change as necessitated by business demands.