About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Four Seasons Yacht I
With elegant lines and sweeping ocean views, our spectacular yacht is home to 95 expansive suites and guest rooms, alongside a world-class choice of dining, wellness, and entertainment. It delivers numerous industry firsts to the yacht category — including the largest accommodations in the class, virtually endless ways to connect and configure suites, and Four Seasons unparalleled hospitality extended across the world’s oceans for the very first time.
The Four Seasons Yacht I boasts 679 ft. in length // 34,000 Gross Tonnage // 95 Suites // 1:1 Guest/Staff Ratio.
Each of the yacht’s 95 suites will offer panoramic views through floor-to-ceiling windows and access to expansive private terraces.
About the role:
Director of Hospitality Yachts will be a critical strategic operations leader for the Four Seasons Yachts as an important luxury component of Four Seasons. This role will be the key liaison with the shipboard teams and third-party partners, ensuring that FS Yachts will be Best in Class and distinctive for the brand.
What you will do:
This will be a critical leadership role to champion the excellence in delivery of service through this distinctive and elevated offering from Four Seasons. You will be responsible for overall Yacht Hospitality Operations and execution. You will develop a strategic approach under the leadership of the VP Hospitality Yachts and in partnership with other Hospitality, F&B, Spa, P&C, Entertainment, IT, Sales & Marketing leaders to continue evolving our service delivery and being the undisputed leader in luxury.
You will be the operational partner to the rest of the Yacht leadership team and third-party partners to create the guest journey and necessary planning for the delivery of excellence in service. You will be responsible for or will greatly contribute to the build-out of the operational components of the following areas: Pre-arrival, Arrival, Guest Services, Guest Rooms, Concierge, Housekeeping, Finance, Laundry, Spa, Kids for all seasons, with support to the VP Hospitality Yachts overall, VP Finance and VP Wellness on Spa/Fitness + KFAS services. This role will be responsible for building out and upholding the necessary policies, procedures as well as the standards of service for clarity on execution and delivery.
What you bring:
- Hotel degree is preferred.
- College or University level.
- Minimum 10 years of hospitality, Guest Services and Pre Opening/Newbuild experience.
- Previous experience with luxury cruise lines/yachts is preferred.
- Ability to travel, as you will need to travel to the Yacht during pre-opening phase to support the Yacht Operations.
- Must have US work authorization.
What we offer:
- Competitive Salary, wages, and a comprehensive benefits package.
- Excellent Training and Development opportunities.
- Complimentary Accommodation at other Four Seasons Hotels and Resorts.
- Complimentary Dry Cleaning for Employee Uniforms.
- Complimentary Employee Meals.
- Hybrid working model with 3 days in the Miami Corporate Office.
Schedule & Hours:
- Hybrid working model with 3 days in the Miami Corporate Office.
* Ability to travel, as you will need to travel to the Yacht during pre-opening phase to support the Yacht Operations.
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.
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