Wage Range: $20.57- $32.92 per hour
Posted wage ranges represent the entire range from minimum to maximum. For jobs with more than one level, the posted range reflects the minimum of the lowest level and the maximum of the highest level. Some positions also offer additional premiums based on shift, certifications or degrees. Job offers are determined based on a candidate's years of relevant experience, level of education and internal equity.
Job Summary:
- Performs a variety of duties supporting Population Heath initiatives. Responsible for care coordination related administrative activities including, but not limited to, patient education and outreach, follow-up phone calls for disease management, identifying patient care gaps, abstracting clinical data, retrieving relevant outside medical records, and assisting in quality audits. Working with the clinical areas and other key stakeholders, supports data collection processes and makes recommendations for improving data collection methods, accuracy and reporting. Participates in performance improvement activities in support of departmental and organizational goals.
Primary Duties:
- Work in collaboration with clinical staff and other health care professionals to ensure continuity and coordination of care for patients and families to help meet patient goals.
- Make follow-up phone calls to target population as directed.
- Review target patient lists or disease registries to identify low-and emerging risk patients.
- Conduct follow-up telephone calls to low and rising risk patients to eliminate identified care gaps.
- Obtain outside medical records to assist Health Information Department to reconcile patient medical records within scope.
- Assist with scheduling of care team visits to physician offices as needed.
- Identify appropriate patients to be captured into the database. Document data and care in the population health care management system and maintain confidentiality.
- Prepare, review, and audit the data collected for accuracy and completeness.
- Participates in interrater reliability and auditing programs to ensure uniform and accurate data capture.
- Educate and train staff in data collection process and techniques.
- Proactively seek opportunities to improve abstraction and reporting efficiencies.
- Follow the policies, procedures, and practices outlined in the Code of Conduct and Organizational Ethics policy. Report any business practice/compliance concerns according to organization policy.
- Performs other duties as assigned.
License, Certification, Education or Experience:
REQUIRED for the position:
- High School diploma or equivalent.
- Minimum of two years experience in health care, acute care hospital or ambulatory clinic.
- Experience with electronic health record (EHR) system
- Must maintain license as appropriate to profession if applicable
- Knowledge of Microsoft Office products such as Word, Excel and Power Point
- Knowledge of medical terminology
- Experience with HEDIS metrics
- Exceptional organizational skills and proven ability to effectively and proactively complete multiple projects simultaneously and meet deadlines
- Ability to interact with others in a professional and courteous manner
- Excellent communication skills both orally and in writing. Must be able to communicate with individuals and groups representing all levels of the organization
- Strong attention to detail, accuracy & ability to work independently
- Exhibits dependability and good judgement skills
DESIRED for the position:
- Registered Health Information Technician (RHIT), Medical Assistant, or LPN
- Relevant data management and data analysis experience, including use of statistical methods
- Background in Quality Improvement principles and techniques
- Knowledge of data analysis
Benefit Information:
Choices that care for you and your family
At EvergreenHealth, we appreciate our employees commitment and contribution to our success. We are proud to offer a suite of quality benefits and resources that are comprehensive, flexible, and competitive to help our staff, and their loved ones maintain and improve health and financial well-being.
- Medical, vision and dental insurance
- On-demand virtual health care
- Health Savings Account
- Flexible Spending Account
- Life and disability insurance
- Retirement plans 457(b) and 401(a) with employer contribution)
- Tuition assistance for undergraduate and graduate degrees
- Federal Public Service Loan Forgiveness program
- Paid Time Off/Vacation
- Extended Illness Bank/Sick Leave
- Paid holidays
- Voluntary hospital indemnity insurance
- Voluntary identity theft protection
- Voluntary legal insurance
- Pay in lieu of benefits premium program
- Free parking
- Commuter benefits
- Cafeteria & Gift Shop Discount
View a summary of our total rewards available to you as an EvergreenHealth team member by clicking on the link below.
2024 Benefits Guide
Please see job descriptionPI251688830