Real Estate Associate

Real Estate Associate

Position Type: Full-Time, on-site + field, Non-Exempt

Location: 2567 Mission Street

Compensation: $28/hour

Union Representation: OPEIU Local 29

Hamilton Families

Our mission is to end family homelessness in the San Francisco Bay Area. Established in 1985, Hamilton Families is San Francisco's leading service provider to homeless families, with carefully designed programs to prevent homelessness, provide shelter and stability, return families to permanent housing and support the well-being of children experiencing homelessness.

Department and Position Overview

The Real Estate Department cultivates deep engagement with landlords, investors, property management companies, and private homeowners within San Francisco and the greater Bay Area. The Real Estate Associate conducts regular rental market analysis to stay abreast of industry changes to accommodate families' needs. This position will perform outreach to owners and property management companies, maintaining a vast database of housing units, while providing support on repairs and mediation after families are housed.

Primary Duties and Responsibilities

1. Market and outreach to Bay Area owners, landlord groups and/or housing associations, present information about the program, while building and fostering landlord partnerships.
2. Collaborate with Hamilton Families case managers to support client housing placement and retention, including assisting participants and landlords with mediating and resolving conflicts in coordination with Case Managers.
3. Perform housing location services via unit acquisition to build and maintain unit inventory for program participants.
4. Act as negotiator to secure housing opportunities for Participants, including reduction in rents, security deposits, holding fees, and reserving units.
5. In collaboration with Housing Services, ensure families are matched to housing opportunities that meet their needs while considering any housing barriers.
6. Initiate the Intent to Rent to Keys process, communicate with landlords, and ensure a smooth move-in.
7. Coordinate and perform Housing Quality Standards Inspections (HQS) per Department of Housing and Urban Development (HUD) standards on all housing units.
8. Create New Vendor Packets by verifying property owner information.
9. Remain knowledgeable about fair housing laws, using them to educate landlords, review lease contracts for compliance, and adhere to best practices.
10. Record, track, and disseminate information on identified available housing units.
11. Make regular data entries and maintain Salesforce database.
12. Serve as an information resource by conducting research, assembling data, and performing special projects.
13. Perform Quality Control by serving as a problem-solving landlord liaison as needed, in collaboration with Housing Services staff.
14. Negotiate terms with Landlords for all move ins and exits, handling all aspects of rehousing.
15. Promote and foster a healthy landlord/tenant relationship.
16. Create and maintain resource guides on Bay Area housing market, local landlords, tenant rights, eviction prevention, financial advice, and other topics to assist families in securing and maintaining housing.
17. Prepare and deliver presentations about local housing markets to Hamilton Families staff, current and potential program participants, and other service providers.
18. Complete and maintain required electronic files, correspondence, and statistics in a timely, clear, thorough, and accurate manner.
19. Other duties as assigned.

Qualifications, Skills, and Abilities

1. Bachelor's degree from an accredited college or university and/or a minimum of three years professional experience in a relevant position preferred.
2. Real Estate experience/license preferred.
3. Marketing, networking, and unit acquisition experience.
4. A minimum of one year of experience working with homeless, diverse communities, or other vulnerable populations preferred.
5. Demonstrated ability to exercise appropriate authority when needed, sound judgment; ability to uphold program and personnel policies and procedures.
6. Ability to coordinate, implement, assist, and evaluate program activities with diverse staff.
7. Knowledge of rental housing market and housing industry in San Francisco and the greater Bay Area.
8. Excellent written and verbal communication skills; proficient in Microsoft Office.
9. Bilingual applicants highly encouraged to apply especially those fluent in Mandarin, Cantonese, and Spanish.
10. Valid CADL, satisfactory driving record, and proof of insurance.
11. Able and willing to travel locally and long distances as needed.
12. Criminal background check, fingerprint imaging, and tuberculosis (TB) clearance required post-offer.
13. Essential job functions include using a telephone, working at a standard computer terminal, ability to follow reasonable ergonomic accommodations, sit and stand for long intervals, reach, bend, lift and carry up to 40 pounds.

Hamilton Families is proud to be an Equal Employment Opportunity employer. Equity, diversity, and inclusion are central to our organization. We actively seek and prioritize diversity in our teams.