DescriptionWe're looking for a Marketing Program Manager to work on key global campaigns. You should be able to demonstrate the ability to work backwards, starting with customers, stakeholders, and any related team owners. You work to understand their needs/problem(s) and you incorporate their context into campaign planning and workback timelines. You define and clarify campaign processes and requirements and use those to drive productive discussions and reach consensus. You understand campaign or program content at a high level, enough to participate constructively in planning and optimization discussions. You identify roadblocks, drive the resolution of problems, and either manage their resolution or ensure a clear hand-off to the right owner. You make sure each campaign or program has measures of success (Q: How do you know your project is on track? How do you know it saves money? How do you know the outcome is acceptable? How do you know your customers are satisfied?).Key job responsibilitiesLearn the business needs and/or workflows involved in your campaigns or programs.Manage and escalate project risks, and establish success metrics for projects and ensure performance is tracked and measured.Negotiate process improvements and needed features (and their priority), distinguishing between important and urgent.Establish milestones and drive sensible deadlines. You manage project communications and may serve as the first point of contact between agencies and stakeholders related to content development and related milestones.Ensure the right information about the state of a project is delivered to the right audience at the right time (e.g., status reports, metrics reports, etc.).Articulate scope, timeline, owners, risks, and the steps to mitigate those risks at each stageQuestion and look for process improvements to each campaign or program.Engagement with cross-border stakeholders and work within in a global team across time-zonesAnticipate and be able to mitigate problems as they arise while ensuring updates on progress, relevant delays and budget implications are communicated to stakeholders.Invent and simplify processes and the use of system tooling to support efficient collaboration, campaign planning, resource tracking and creative review/approvals.Author program/campaign playbooks to educate teams on process improvements and workstreams.Raise the quality bar and foster continual process improvements through routine post mortems and collaborative feedback with cross-functional partners.A day in the lifeEvery day is different as a Marketing Program Manager. You’ll work both independently and collaboratively on projects, which may be at different stages of the project lifecycle, from development to delivery. You will collaborate with other teams, track project progress, and share updates with key stakeholders. You will be checking the daily health of a campaign or program’s progress from development to delivery in Workfront. You will be communicating regularly with creative agencies on content development and quality. You will be opening tickets for different tasks and workstreams.About the teamAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Basic Qualifications4+ years of professional non-internship marketing experienceExperience building, executing and scaling cross-functional marketing programsExperience using data and metrics to measure impact and determine improvementsExperience with a project management tool, like Workfront or AsanaPreferred QualificationsEngagement with cross-border stakeholders and work within in a global team across time-zonesSuperior verbal and written communications skills are a must, as well as the ability to work effectively with multiple teams and external organization.Experience in requirement gathering and ability to write clear and detailed requirement documentAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $72,600/year in our lowest geographic market up to $155,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
