Ascentec is hiring! If our core values of customer focus, employee growth, trust & integrity, operational excellence, and acts like an owner resonate with you, then please consider joining us in the role of customer service representative.
We are seeking a self-motivated, detail oriented, and friendly customer service representative to join our team. A successful candidate will excel at problem solving, process improvement, be a self-starter, and contribute to the growth and success of the machining division.
Requirements
JOB RESPONSIBILITIES: To include, but not limited to the following:
• Organizing, Planning & Tracking individual products for projects
• Handle incoming sales inquiries via phone and/or email
• Quote customers product requests and recommend products best suited for their process
• Write sales orders and enter in company system
• Follow up on quotations with customers and inside Design
• Coordinate/schedule jobs in a manufacturing environment
• Manage multiple projects simultaneously using strong organizational and time management skills
• Work with a variety of people from various job backgrounds and responsibilities
• Other tasks as defined by leadership
JOB QUALIFICATIONS / EXPERIENCE AND TECHNICAL SKILLS:
• Must have strong customer service skills and experience
• Proficient computer skills, including Microsoft Office
• PCBA Industry experience a PLUS, but not required
• Experience with an ERP system not required but a Plus, such as JobBoss or Epicor etc.
• CNC machining and assembly knowledge not required but a Plus
• Exposure to or knowledge of AutoCAD not required but a Plus
PERSONAL QUALIFICATIONS:
• Must have strong problem-solving skills - for example, enjoy puzzles, creating order from disorder
• Self-motivated, requires little direct supervision
• Excellent interpersonal skills, including verbal and written communication.
• Able to multitask and manage multiple task simultaneous
• Organized and detail oriented
• Reliable & Dependable
• Positive Attitude and ability to talk and work with internal and external customers respectfully
WORKING CONDITIONS:
• May sit for long periods of time- desk & meetings
• Will occasionally walk to Production, where noise level can be low to moderate
• Must be flexible to work varying schedules and hours as needed
• The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of the job, absent undue hardship. The employer retains the right to change or assign other duties to this position.
COMPENSATION / BENEFITS:
• $18.00/hr- $22.00/hr (DOE)
• Medical & Dental insurance
• Immediate 100% vesting Safe Harbor 401(k) retirement saving plan with matching contributions offered
• Paid Holidays & PTO
• Paid short-term & long-term disability coverage
• Educational aid program available
• Purchase discounts, membership discounts, and many other incentives
Important Note: Applicant must be able to pass a drug screen and criminal background check prior to employment.
Salary Description
$18 - $22 per hour