Parking Division Manager - Middlesex County Improvement Authority

Overview:

The Parking Division Manager is responsible for day-to-day parking operations, including public parking, employee parking, and off-street parking facilities operated by the Middlesex County Improvement Authority (MCIA).

Responsibilities:

1. Manage/Mentor parking team members who are responsible for providing an outstanding guest service experience throughout MCIA parking division.
2. Oversee parking division employees at multiple facilities.
3. Schedule, train, and mentor parking team to ensure the team provides exceptional service.
4. Responsible for the overall appearance and condition of facilities.
5. Assist the director with writing parking division policies and procedures.
6. Assist the director in managing all third-party parking service contracts including (PARCS, PGS, Elevator, CCTV, Maintenance, Irrigation, Towing, etc.).
7. Lead effort to install and implement the most advanced parking and transportation technology.
8. Responsible for cash handling, cash withdrawal, and ensuring the change recycler is full in cash pay stations.
9. Analyze critical parking and traffic data to provide guidance in future business decision-making.
10. Perform routine audits, including revenue, PARCS system, and operational audits.
11. Create necessary monthly operational and financial reports.
12. Advise the director on any departmental needs and make recommendations to improve parking operations.
13. Plan and manage irregular operational events including snow removal and other emergencies.

Qualifications:

1. A minimum of 10 years of experience in parking management.
2. Professional certifications in parking are a plus.
3. Proven track record of building new parking operations teams.
4. Excellent customer service skills with the ability to interact with customers in a manner consistent with the values of Middlesex County Improvement Authority.
5. Experience in developing and managing relationships with vendors, contractors, employees, and guests.
6. Ability to respond nights and weekends when necessary.
7. A valid driver’s license is required.

Physical Job Requirements:

1. Stand/move about – frequently, 50%.
2. Sitting – frequently, 50%.
3. Occasional Pushing/Pulling – Up to 30lbs.
4. Occasional Lifting – Up to 30lbs.