The Company
PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.
We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.
We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts.
Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness.
Job Description Summary: PayPal is committed to delivering the best experience for our global developers. Our team designs experiences, testing and tooling capabilities critical for our developers to build and go-live with PayPal’s payment integrations. The Developer Ecosystem team is part of the Core Product & Engineering organization, and responsible for PayPal’s end-to-end developer experiences – including developer onboarding, integration, and servicing experiences. We’re looking for Director, Developer Ecosystem, who will transform Developer Experiences for PayPal Inc.
In this role, you will lead the product strategy and vision for the next generation of API & SDK integration experiences, tooling & testing capabilities empowering PayPal’s developers. You will lead a team of savvy product managers developing state-of-the-art integration tools, testing frameworks and sandbox tools, simulators, and demo environments to help Developers go-live with PayPal.
Job Description:
Primary Job Responsibilities:
- Improve developer satisfaction through best-in-class integration experiences – In partnership with product teams, define and deliver the integration experiences via our APIs / SDKs. Define and deliver the product vision, and strategy for developer integration experiences, testing and tooling, go-live experiences.
- Establish strong governance practices to deliver high-quality integration experiences – Establish best-practices for developers integrating using guides, APIs, SDKs using tactics like checklists, sample implementation, how-to-articles and videos. Enable teams to resolve integration or experience issues timely and sustainably via Developer Portal experience.
- Build robust platforms critical for developer enablement – build the platform for developers with key features like monitoring, alerting, integration health notifications. Build end-to-end integration journeys for top products, and monitor funnel drop offs throughout the journey.
- Empower team of senior product managers and technical writers - make the biggest impact possible for developers while reaching their professional development goals.
- Be a trusted partner for senior management and PayPal developers - Determine and provide best solutions for future developer products.
Attributes:
User centric
- You have demonstrable experience in merchant integrations and developer experiences and have experience working directly with developer communities.
- You bring a user-centric acumen to product discussion and closely with a team of passionate stakeholders to design experiences for our developers.
- You're a tireless advocate for developers.
Systems thinker
- You are a strong systems thinker and know how to position and focus your design team to deliver both measurable impact and powerful experiences for developers using a data-oriented approach.
- You collaborate with your stakeholders to break down difficult problem spaces into realistically achievable projects.
Passionate people leader
- You have excellent communication skills, energy, and thoughtfulness to build and deliver the best-in-the-world developer platform for our developers.
- You are a compassionate mentor and leader for the developer product team support career development.
Preferred Qualifications:
- 10+ years leadership experience in Product Management, Engineering, Management Consulting, or similar areas
- Prior experience in financial technologies, banking, finance sectors a plus
- Bachelor’s in Computer Science or related technical field is helpful in this role
- Fluency in English
Our Culture:
We are a committed and passionate team delivering compelling experiences to our developers across all market segments.
We drive innovation with a diverse team: with offices around the globe, our Product team is dedicated to championing PayPal's core values of inclusion and innovation to empower all employees to learn and grow.
We help each other through active collaboration, mentorship programs and global initiatives. Our diversity is our strength.
Our Benefits:
At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life.
We have great benefits including a flexible work environment, employee shares options, health and life insurance and more.
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