(Full Time) Senior Technical Account Manager at Cortex (United States)
Senior Technical Account Manager
Cortex United States
Date Posted: 10 Jun, 2023
Work Location: San Francisco, United States
Salary Offered: $135000 — $175000 yearly
Job Type: Full Time
Experience Required: 6+ years
Remote Work: Yes
Vacancies: 1 available
About Cortex
Cortex is an internal developer portal built to accelerate the path to engineering excellence. Companies like Docker, TripAdvisor, and Brex use Cortex to catalog, score, and assign action to improve service quality and velocity, so devs can get back to work that drives the business forward.
We’re fully remote and welcome candidates from anywhere in the US! We have quarterly offsites where we fly the whole team out to meet in person, build stronger relationships, kick off important projects, and have fun!
We’re a small but mighty group of ~50 passionate individuals excited about building a product that developers love. We raised $35M in Series B Funding in 2023 led by IVP with Sequoia Capital and previously raised a series A co-led by Tiger Global and Sequoia Capital.
Job Summary
We are seeking a Technical Account Manager to join our team. In this role you will be the voice of the customer and coordinate between Cortex's Sales, Product, and Engineering teams. You will work your way through the organization, unblocking and connecting with the right people to provide value to some of our largest customers. The ideal candidate for this role is highly technical and can answer customer questions using their expertise in our systems, as well as general SDLC and cloud environment knowledge. This candidate should also be able to alleviate requests and questions from our customers on the frontlines and be skilled at debugging so that they can quickly resolve small issues.
Responsibilities
- Be the customer's advocate by knowing their goals and use cases which allows you to then suggest process changes, product adoption, configuration and additional features to meet those requirements.
- Participate and prepare for Monthly and Quarterly Business Reviews with customers.
- Collaborate with Cortex’s product management, engineering and technical services teams to help identify new features and products.
- Continuously evolve best practices to technical product adoption and customer success.
- Manage our largest customers ensuring the success of our enterprise deals.
- As an early member of our Customer Success team, you will be able to shape the design and practices of the team as well as mentor others.
- Travel expectation of up to 30%.
Qualifications
- 7+ years of relevant experience with Customer Success, Customer Support or Professional Services.
- Knowledgeable about Cloud (AWS, Azure, GCP) and Containerization tools e.g. Docker, Kubernetes or Rancher etc.
- Strong experience with customer interaction and support, Customer Engineer and Solutions Architect experience applies.
- Ability to manage multiple adjacent projects to success.
- Strong presentation, communication, & collaboration skills.
Perks & Benefits
- Competitive salary and equity/stock options.
- Comprehensive medical, dental, vision, and life insurance benefits.
- $400 monthly perks stipend.
- 401k plan.
- Unlimited PTO.
- Gender-neutral parental leave.
- Quarterly team retreats (previously San Francisco, Miami, Austin).
Noteworthy
Our job titles may span more than one career level. The base pay for this role starts between $135k and $175k. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role is eligible for variable pay, equity, and benefits.
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