EJD Key Account Support Representative

Compensation Details:
$20.00 - $25.00 per hour
Why should you join our team?
We live our values - W.E.L.I.G.H.T (Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork). Gratitude. Humility. Love. You don't often see values like these in most corporate statements, but Ace is different. These things are important to us. They represent our commitment to the company, our employees, to Ace retailers and to the Ace brand.
In addition to providing our employees a great culture, Ace / Emery Jensen Distribution also offers competitive benefits that address life's necessities and perks, many of which expand and improve year after year, including:

• Weekly Pay
• Incentive opportunities, based on role/grade level (rapid company growth over the past 3 years resulted in incentives being paid out above 106.6% of your target opportunity!)
• Generous 401(k) retirement savings plan with a fully vested matching contribution the first year, in addition to an annual discretionary contribution (once eligibility requirements have been met). Over the past five years, company contributions (matching & discretionary) for fully eligible employees have averaged 7.5% of total compensation.
• Comprehensive health coverage (medical, dental, vision and disability - up to 26 weeks short-term disability and long-term disability ) & life insurance benefits for you and your dependents
• Paid Time Off Programs (incl. vacation, paid sick time, holiday pay). Newly hired full-time employees will receive a one-time pro-rated allocation of up to 21 days of vacation in their first calendar year depending on the month of hire. Paid sick time in accordance with applicable state law. You will receive up to 6 holidays per year, depending on the month of hire.
• Flexible working arrangements (Non-Field positions can work from home up to 2 days per week)
• Your career at Ace is more than just a job. It's a chance to be part of something meaningful. We help locally-owned businesses thrive and make an impact in their communities - and we support our employees in doing the same by offering an annual Ace Cares Week, 20 hours off work per year to volunteer at an organization of your choice, opportunities to help Children's Miracle Network Hospitals and the Ace Helpful Fund through the Ace Foundation
• Ace invests in every employee we hire, with a key focus on development and coaching. We offer on-site classes, facilitator-led courses, and a generous tuition assistance program, plus a performance management approach that goes beyond the typical yearly review
• Employee discounts on Ace merchandise (including top brands like Weber, Traeger, Yeti, Craftsman, DeWalt and more), travel, fitness, computers and more
• Adoption cost reimbursement
• Employee Assistance Program (EAP) - access to free visits to therapists and lawyers, guidance on financial matters, elder and childcare, and assistance with tickets to entertainment events

Benefits are provided in compliance with applicable policies.
Job Description:
The Job
Emery Jensen Distribution is a division of Ace Hardware Corporation that distributes hardline products to the independent Pro Lumber, Paint, Hardware, Grocery, and E-retailer customer segments. Our Emery Jensen Team is currently looking for a Key Account Support Representative to provide critical customer-facing and back-office support to our largest Emery Jensen accounts. This position exists to enable Emery Jensen to deliver on its commitment to be a company that is easy to do business with.
This position is located in our Oak Brook, IL corporate offices.
What you'll do:

• Provide support for Key Account Managers and Customers
• Respond promptly and resolve all issues with assigned accounts relating to supply chain problems, ordering issues, pricing, website access, events, etc.
• Provide ad hoc reporting as required by assigned customers and Key Account or Territory Managers
• Proactively identify and drive service level and revenue-generating improvements for assigned customers
• Procure documents, complete forms and assist in the creation of materials required to participate in Emery Jensen shows as well as shows hosted by national accounts

What you'll need to succeed:

• Bachelor's Degree in Business or related field (commensurate experience considered) and / or 2-3 years of account management support
• High-end/high-touch retail or face-to-face customer experience is a plus
• Excellent interpersonal and written/verbal communications skills with customers and colleagues
• Responsiveness and follow through to support internal and external stakeholders
• Customer-centric attitude
• Detail-oriented and extremely organized self-starter able to thrive is a fast-paced entrepreneurial environment
• Proven ability to manage multiple tasks, solve problems and meet deadlines
• Expert user of Excel, Access and Power Point; Proficient with Word, Outlook and Live Meeting; Working knowledge of SAP experience is highly desirable

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We want to hear from you!
Emery Jensen Distribution delivers wholesale products and best-in-class service to independent retailers in the Pro Lumber Yards, Home Centers, Paint, Hardware Stores, Decorating Stores, and E-retailer space. Our goal is to support sustainable and profitable growth for our customers by offering the broadest assortments, best pricing, and most knowledgeable team. We have national scale, a regional focus and the commitment to serve our customers and support each other. Come find out why a career with Emery Jensen Distribution is right for you.
Equal Opportunity Employer
Emery Jensen Distribution is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or applicable state/local laws.
Disclaimer
The pay range for this position starts as listed in the job posting, but could be higher based on education and experience. Please note, compensation decisions are dependent on the facts and circumstances of each opening. We take into consideration the minimum requirements outlined in the job description, such as an individual's education, training and experience, the position's work location, required travel (if any), and external market conditions when determining the final salary for potential new hires.
Be aware that salary estimates published via alternate online job boards may not be a true representation of the actual pay range offered for this position. Please refer to the Emery Jensen Distribution position description for the accurate starting pay range information and feel free to discuss this with a Talent Acquisition professional if you are chosen to move forward with an interview.
This written "Position Description" is not intended to cover all aspects of the position listed. It is meant to cover the basic/general essential job functions of a particular position. Emery Jensen Distribution reserves the right to change job duties, including essential job functions, according to business necessity.