Director of Hotel Operations

Director of Hotel Operations

$100,000- $120,000 DOE

PTO

Holiday Pay

Medical, Dental, Vision, 401K with company match

Relocation Assistance

Bonus and much more

The Director of Hotel Operations is responsible for various departments within Hotel Operations, including but not limited to the Front Desk, Bell Desk, Valet, Concierge, Call Center/PBX, Wardrobe, Retail, Housekeeping, and more. Guest service and satisfaction are the highest priority for this role, ensuring our guests are eager to return. This role must maintain Forbes recommended and AAA 4-Diamond status for the resort.

Director of Hotel Operations Responsibilities include:

• Work closely with the Director of Hotel Revenue to optimize hotel occupancy and revenue.
• Involvement with selling strategies, overselling, inventory, rates, upsells, and overall hotel performance.
• Responsible for maintaining the Forbes Recommended and AAA 4-Diamond statuses for the resort.
• Responsible for varying hotel operational departments, including Front Desk, Bell Desk, Valet, Concierge, Call Center/PBX, Wardrobe, Housekeeping, and Retail operations.
• Reviews market trends and proposes necessary changes.
• Oversees the hiring, training, development, and morale of Team Members.

Director of Hotel Operations Candidates must possess:

• A bachelor's Degree or higher
• A minimum of 8 years of experience in progressive hospitality roles.
• Must have upscale hotel experience with a property of 500 rooms or larger
• Excellent written and communication skills.
• Forbes experience is preferred.
• A gaming license and alcohol awareness card are required upon hire
• Additional knowledge in hospitality programs preferred (HMS, HotSOS, etc.)

EOE- Equal Opportunity Employer