In-House Marketing Agent

What does Exploria Resorts have to offer? Serving the vacation ownership and hospitality industry for over 25 years, Exploria Resorts offers full-time employees competitive benefits including Health insurance with HSA and FSA options, Dental Insurance, Vision Insurance, Life/AD&D insurance, Short - Long- Term Disability coverage, 401(k), PTO, Paid Holidays, Employee Referral Program, Employee and Family Discounts, growth opportunities, and more!
In-House Concierge Agent - Full-Time
$14/Hour + Commissions (Average $120,000/year)
Open Availability Required
Location: Gatlinburg Town Square by Exploria Resorts
Job Summary
The In-House Concierge Agent will work with speaking to and soliciting qualified In-House guests including owners, exchangers, and renters to attend our vacation ownership presentation or owner's update presentation when they arrive at the resort. The In-House Concierge Agent will also be responsible for pre-booking owners arriving at the resort using branded and scripted scripts prior to their arrival to attend the Owner Update Presentation.
Responsibilities and Duties:

• Interact with guests to build excitement and prepare them for the presentation.
• Delivers a branded and scripted marketing pitch for each guest type.
• Books qualified In-House guests for a Vacation Ownership or Owner Update Presentation.
• Maintains the site minimum standard for tour production set by management.
• Provides guests with site and area information upon request.
• Remains current on all area attractions, events, and dining options.
• Reports all negative customer experiences to management.
• Responsible for attending all staff meetings and training, as requested by management.
• Performs accurate accounting and reporting of all shift(s) details as directed by the manager.
• Adhere to company standards and maintain compliance with all policies and procedures.
• All other duties assigned by management.

Qualifications and Skills:

• High School Diploma or Equivalent.
• 1 year of In-House Marketing or OPC experience is preferred.
• Computer proficiency in Microsoft Word, Excel, and Outlook.
• Basic mathematical skills, including the ability to calculate percentages and discounts.
• Must be able to work flexible hours, nights, holidays, and weekends.
• Good telephone skills and face-to-face people skills.
• Excellent customer service skills.
• Excellent time management skills, including the ability to organize and manage multiple priorities.
• Ability to establish and maintain cooperative working relationships with internal and external customers.
• Able to use sound judgment; and work independently, with minimal supervision.