Director of Retail Operations

We are seeking a dynamic and experienced Director of Retail Operations (DRO) to oversee daily operations and drive efficiency and growth at five thrift stores and warehouse operations. The DRO directs all activities at the warehouse and stores’ level to ensure activities are consistent with established Society of St. Vincent de Paul Detroit (SVdPD) policy and procedures. Responsibilities include financial performance, personnel supervision, merchandising, promotion, facilities and equipment management, and distribution to people in need.

Essential Duties and Responsibilities include the following:

Operational Responsibilities:

• Direct both Thrift Store and Warehouse Operations staff pursuant to the SVdPD principles concerning the conduct of business and by continually focusing on the objectives and associated goals of the Vision, Mission Statements and strategic plans.
• Ensure all activities are managed within established budgets and in compliance with all Thrift Stores and Warehouse Operations Policies and Procedures.
• Effectively communicate to SVdPD staff any new, changed or eliminated process, procedure, program or resolution.
• With the Store Committee review, make recommendations to the CEO on policy and establish procedures related to retail operations.
• Develop and implement appropriate metrics to determine the effectiveness of programs and improvements.
• Oversee solicitation, collection, processing and sales of donated goods.
• Oversee appropriate distribution, pricing and marketing of all goods to all stores.
• Develop, implement and maintain inventory system for both warehouse and stores.
• Oversee the negotiation of pricing and pick-up schedules with rag buyers, seeking to continually increase revenue.
• Ensure overall appearance and presentation of store locations exceeds expectations.
• Must be available for on-call support 24/7 for possible building emergencies and security alarm notifications.

Financial Performance and Budgeting Responsibilities:

• Review store sales, cost and profitability regularly with the CEO to ensure individual stores and warehouse operations are meeting defined targets weekly, monthly and yearly.
• Develop benchmarks for performance in line with National SVdP thrift operations best practices.
• Achieve production, sell-through and full-fringed labor benchmarks to drive performance.
• For review and approval by the CEO and Board of Directors, develop and recommend the annual budget for the Thrift Stores and Warehouse operations.

Hiring, Coaching and Development Responsibilities:

• Hire, train and motivate a supervisory staff to operate profitable, service-oriented thrift operations; evaluate, discipline and, if necessary, terminate employees for poor performance or failure to comply with policies established by the CEO and Board of Directors.
• Ensure the development of comprehensive training for each position and hold Store Managers accountable for implementation and verification to ensure continuous improvement.
• Ensure annual performance evaluation of each employee in conjunction with regular coaching programs.
• Resolve customer concerns in a timely manner.

Administrative Responsibilities:

• Oversee administration of all information technology related to the stores and warehouse including the phones/ISP, point of sale and managed IT service contractors.
• Oversee tenant relations with landlords and all building repairs and maintenance in coordination with the Director of Facilities.
• Ensure Store and Warehouse Managers are complying with time, attendance, HR, payroll, theft prevention and cash management policy requirements.
• Oversee the development and implementation of housekeeping, waste management, safety, fire, and security policies and procedures.
• Comply with all laws and governmental regulations related to thrift store operations.
• Serve as Point of Contact for Union Collective Bargaining Agreement at warehouse.

Supervisory Responsibilities:

• Maintain accurate job descriptions of Direct Reports and Indirect Reports; ensuring they accurately reflect the responsibilities, qualifications, and roles.
• Set goals for employees within Stores and Warehouse.
• Mentor supervisory staff to best develop and utilize talents for organizational benefits.
• Ensure quarterly DOT testing of drivers is performed.

Requirements:

• Bachelor's Degree in Marketing, Retail or Business Administration.
• Experience in developing and executing retail training and coaching programs.
• Direct P/L responsibility with budgeting experience.
• Knowledge of union negotiations, trucking rules and regulations a plus.
• Requires information management, statistical reporting and written communications; intermediate knowledge of Microsoft Office programs; high proficiency in Excel.
• Experience and proficiency in Retail POS systems.
• Awareness of trends in society and government as they relate to people in need.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• On call
• Weekends as needed

Application Question(s):

• Please provide the number of direct reports you have managed in your previous roles.

Experience:

• Retail management: 5 years (Required)
• Warehouse Operations: 5 years (Required)

Ability to Commute:

• Detroit, MI (Required)

Ability to Relocate:

• Detroit, MI: Relocate before starting work (Required)

Work Location: In person

For any questions, please contact Gabby Hornak at