Installed Equipment Base Asset Management Product Owner (Salesforce, Service Max)

Danaher Corporation Installed Equipment Base Asset Management Product Owner (Salesforce, Service Max) in Boston, Massachusetts

Be part of something altogether life-changing!

Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.

At Cytiva, you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. With associates across 40+ countries, Cytiva is a place where every day is a learning opportunity – so you can grow your career and expand your skills in the long term.

Forming part of the Biotechnology segment at Danaher, we bring together dedicated technical expertise and talent to develop the next generation of life-changing therapeutics.

The Asset Management Product Owner for Cytiva is responsible for managing the portfolio of installed base (IB) for Equipment Services business to elevate service performance, improve product visibility, monitoring and reporting of Key Performance Indicators through effective IB management.

This position is part of the Service Digital team and will be onsite. At Cytiva, our vision is to advance future therapeutics from discovery to delivery.

What you will do:

1. Responsible for developing and delivering the Service Digital Salesforce/ServiceMax portfolio for install base management, software management, and tool management. This workstream will also encompass managing projects related to regional repair shops, and governance of other digital tools.
2. Prioritize the Service Digital strategic roadmap for responsible portfolio with facilitated stakeholder input to shape the near and long-term vision. Scan the external market for digital tool development and capabilities to the team for adoption.
3. Gather global business requirements, utilizing industry knowledge and best practices and translating global requirements into user stories, acceptance criteria and grooming with IT department.
4. Work with an international cross-functional team of content professionals, designers, testers and others to ensure development is executed and aligned with strategy and product roadmap. Create and execute project plans and drive deliverables to ensure quality, on-time delivery at each milestone.
5. Apply DBS (Danaher Business System) principles and standard methodologies to drive sustainable results and change management.

Who you are:

1. Bachelor’s Degree in Business Administration or related field.
2. Prefer 5-7 years of professional experience in project management, digital platforms or improving business processes.
3. Proven ability to build organization/team and experience in influencing others to action on key initiatives at all levels in the organization.
4. Effective in-person and virtual communicator across functions and geographies with an ability to implement dynamic, participant-centered meetings with strong group facilitation skills to drive outcomes.

It would be a plus if you also possess previous experience in:

1. MBA preferred.
2. Functional knowledge of Salesforce (SFDC) and Service Max or Customer Relationship Management (CRM) digital tools.

This job is also eligible for bonus/incentive pay.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

At Danaher, we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what’s next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at to request accommodation.