Customer Service Representative

Leverage your customer service experience with this opportunity that can offer you competitive pay ($20/hr or more to start!), great benefits, and flexibility with your schedule in a laid back, family atmosphere.
Commonwealth Glass and Mirror , Massachusetts’ Glass Experts, are searching for an experienced Customer Service Representative to join their tight-knit team in Watertown, MA . This is a part-time to full-time opportunity.
If you have Customer Service skills, enjoy working in a fast-paced environment, and would like to learn an in-demand skillset , Commonwealth Glass wants to hear from you!
As a Member of the Commonwealth Glass and Mirror team you will enjoy:

• Excellent Compensation - Earn $20/hr. or more to start, based on experience!
• Full Benefits Package - Health, Dental, Vacation/Sick time, 401k, Holidays.
• Training and Advancement Opportunity - Hands on training from the best in the business and the opportunity to grow your skills and career.
• Desirable Monday - Friday, dayshift schedule.

As a Customer Service Representative, you will be responsible for coordinating and communicating directly with customers, technicians, and vendors. In this role you will need to have excellent customer service skills, pay attention to detail, stay organized and be able to handle the needs of clients in high volume and communicate in a professional manner. Work well with others as well as independently.
Essential Responsibilities:

• Answer incoming calls and emails and well as return calls and emails to clients in a timely and courteous manner.
• Answering sales-related questions from clients regarding services offered- Assessing their needs and resolving as promptly as possible.
• Waiting on walk-in customers picking up materials or initiating new services
• Retrieving orders from the shop for the customers - Lifting approx. up to 20lbs
• Data entry, payment processing and daily deposit
• Receiving in parts for upcoming and scheduled jobs or stock
• Assist with scheduling appointments
• Checking order acknowledgments for accuracy and correcting if needed with Vendors
• Inventory control
• General administrative duties
• Accurate Computer, Math Skills, and use of a tape measure
• Complete other duties as assigned.

About the company : Commonwealth Glass & Mirror Corporation was started in 1958 to service the glass needs of the greater Boston area. Owned and operated in Watertown Massachusetts, with an established reputation for outstanding customer service and great quality glass work.
Commonwealth Glass and Mirror specializes in the installation and repair of insulated windows, aluminum storefronts and entrances, patio sliding doors, shower enclosures, glass partition walls, panic hardware, lock sets, door closers, etc.
Commonwealth Glass & Mirror is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to the individual’s race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.