Technical Support Analyst II (8:00am - 4:30pm Monday - Friday)

GENERAL SUMMARY:
This is an hourly position in Manteno, IL that reports to the IT Manager & will assist in all information technology related operations, troubleshooting, & maintenance of the technology infrastructure, systems & end-point devices. Connect to our network devices that include laptops, PC's, printers, copiers, & faxes throughout the organization.
SCOPE OF JOB FUNCTION

• Support & resolve help desk issues/tickets by gathering to identify needs, security, & industry best practice solutions.
• Installs, configures, & deploys pc, server hardware, & software including operating systems, applications, & patches- (possible night & weekend work), to support & maintain effective service operations throughout HACO-US.
• Supports, troubleshoots, repairs, & maintains server issues & security for enterprise & large-scale applications.
• Provide Activity Directory Management assistance to staff in managing user & computer accounts.
• Troubleshoots, review, & resolves blocked websites; performs various duties related to web filter management.
• Manages, deploys, configures, & maintains servers in a virtualized & traditional environment.
• Actively monitor systems & networks. Diagnose & resolve complex software & networking issues & automate routine tasks.
• Provide support for device management (MDM), & application packaging.
• Installs PC & server hardware & components such as disks, memory, & other components, models, & test changes in a test environment before implementing them on production systems.
• Supports HACO Culinary directory services infrastructure, including hardware configuration & upgrades, group architecture, account maintenance, & MFA authentication for network access.
• Creates & maintains written & verbal procedures; prepares written technical documentations, training material, standards, reports, & other documents as assigned.
• Evaluates systems & alternate solutions, develop functional specifications, standards, & requitements for hardware & software purchase & design to ensure optimum system & end-user performance. Make recommendations for changes & additional services.
• Provides general networking & other technical support as needed.
• Prepares & maintains various records & reports related to assigned activities.
• In-depth technical experience with Office 365: Exchange Online, Teams, & SharePoint, including (management of user accounts, troubleshooting, & maintenance).
• Attends & participates in meeting, conferences, & in-service training.
• Industry-standard best practices infrastructure principles, theories, & securities practices.
• Understanding of networking protocols & topology. Use network management software, including Active Directory & computer management software applications.
• Image development & deployment, including application delivery, electronic inventory tracking.
• Networking concepts, practices, & troubleshooting techniques.
• Knowledge & understanding of security, including user directory structures & group policy.
• Develop functional specifications, standards, hardware & software purchase, & design requirements to assure optimum system & end-user performance.
• Understand & carry out oral & written instructions.
• Communicate clearly & concisely, both oral & written.
• Establish & maintain cooperative & effective working relationships with others.
• Keep current with technology changes & learn new systems/network methodology.
• Perform with constant interruptions.
• Meet schedules & timelines.
• Other duties as assigned.

Requirements
SKILLS/KNOWLEDGE/EXPERIENCE
REQUIRED:

• B.S. Degree in Information Systems or other IT related degree.
• 2-3 years' IT experience with hardware & software application.
• Excellent verbal & written communication skills.
• Analyze processes & identify problems & deliver solutions.

DESIRED:

• 5% travel may be required between manufacturing plants.
• Experience, preferably in food manufacturing industry.
• Business Acumen

The duties of this position are those described above. This job description does not state or imply that the duties listed are the only duties and responsibilities assigned to this position. Employees holding this position will be required to perform any other job-related duties as requested by management.
Applicants or current team members with a disability as defined by the Americans with Disabilities Act (ADA) or the Americans with Disabilities Amendments Act (ADAAA), or any state or local law which prohibits them from performing the essential functions of the job may request a reasonable accommodation in writing or by contacting the human resources department, in accordance with PLM policies.
Salary Description
Starting at $36.00 per hour