Senior Service Desk

Leading the future in luxury electric and mobility
At Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility.
We plan to lead in this new era of luxury electric by returning to the fundamentals of great design - where every decision we make is in service of the individual and environment. Because when you are no longer bound by convention, you are free to define your own experience.
Come work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, we're providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you.
We are looking for a Senior Service Desk Specialist with 8 years of experience. If you are the kind of person who sees a problem, develops a solution, and creates an improvement no one's asked for yet, then we want to talk to you!
As the successful candidate, you will be responsible for leading and managing our IT support in our Michigan location, ensuring that IT support requests are addressed in a timely manner while exhibiting exemplary customer service skills.
You Will:

• Lead and manage the Service Desk in Michigan, ensuring efficient handling of the Desktop Support services queue.
• Oversee and manage computer inventory and supplies.
• Triage, prioritize, and remedy end-user computer issues.
• Work on projects in a results-oriented environment.
• Open Service Desk tickets and dispatch to the appropriate queue when unable to resolve issues.
• Create and review new process workflow documentation for publication in the company knowledge base.
• Train and mentor junior team members, fostering a collaborative and high-performing team environment.
• Collaborate with SME from other towers and ServiceDesk team across organization

You Bring:

• A minimum of 8 years of technical support experience in a corporate environment.
• In-depth knowledge of Windows and Mac OS operating systems and broad knowledge of Linux.
• Hands-on experience with computer hardware and remote applications.
• Demonstrated technical ability across a wide range of hardware, software, and mobile platforms.
• Strong analytical and troubleshooting skills.
• Excellent communication and organizational skills.
• Demonstrated customer service skills.
• BS or equivalent work experience.
• Experience provisioning laptops.
• Experience with new hire onboarding.
• Proven leadership experience in managing IT support teams.
• Experience with ITIL or other IT service management frameworks.

At Lucid, we don't just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.
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To all recruitment agencies : Lucid Motors does not accept agency resumes. Please do not forward resumes to our careers alias or other Lucid Motors employees. Lucid Motors is not responsible for any fees related to unsolicited resumes.