Company:
4A Consulting, LLC
Location: Berkeley Heights
Closing Date: 02/11/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Responsibilities:
- Provide hands-on support for existing environments to include performance of the following related tasks: software installation, patch installation, upgrades, query writing, configuration, security, system monitoring and tuning, disaster recovery planning, and release deployments.
- Provide 24x7 support of production Internet applications on a rotating basis.
- Point of escalation for application support to diagnose and resolve complex customer issues in accessing the Portal and Web Services environments.
- Drive Incident crisis technical bridges and/or management bridges, as required and leverages experience and organizational knowledge to reduce MTTR.
- Work with Change Management/ Release Managers to review proposed change events for production.
- Participate in all Production Support activities during incidents and outages. Hands-on technical resource capable of resolving all technical issues within lower and upper environments and making recommendations for performance and capacity improvements.
- Document install-defects and assign severity to the problems that occurred. After fallback, perform postmortem to identify root cause analysis (RCA).
- Participate in internal and external audits, as required by management.
- Work closely with Engineering to ensure all relevant KPI’s are implemented within the monitoring framework.
- Escalate issues to the technology, operations, and/or vendor(s) where appropriate.
- Ensure database/application controls and procedures remain compliant with Corporate IT risk.
- Support Disaster Recovery tests and live recovery for all production environments.
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4A Consulting, LLC