Digital Apps Specialist

Responsibilities:

• Provide hands-on support for existing environments to include performance of the following related tasks: software installation, patch installation, upgrades, query writing, configuration, security, system monitoring and tuning, disaster recovery planning, and release deployments.
• Provide 24x7 support of production Internet applications on a rotating basis.
• Point of escalation for application support to diagnose and resolve complex customer issues in accessing the Portal and Web Services environments.
• Drive Incident crisis technical bridges and/or management bridges, as required and leverages experience and organizational knowledge to reduce MTTR.
• Work with Change Management/ Release Managers to review proposed change events for production.
• Participate in all Production Support activities during incidents and outages. Hands-on technical resource capable of resolving all technical issues within lower and upper environments and making recommendations for performance and capacity improvements.
• Document install-defects and assign severity to the problems that occurred. After fallback, perform postmortem to identify root cause analysis (RCA).
• Participate in internal and external audits, as required by management.
• Work closely with Engineering to ensure all relevant KPI’s are implemented within the monitoring framework.
• Escalate issues to the technology, operations, and/or vendor(s) where appropriate.
• Ensure database/application controls and procedures remain compliant with Corporate IT risk.
• Support Disaster Recovery tests and live recovery for all production environments.