As P2P Solutions Specialist, you will support the Solutions team in delivery of Accounts Payable processes across all Saint-Gobain North American business units (BU) who are customers of the Shared Service Center (SSC) and governed by a Master Services Agreement (MSA). This role will support end-to-end A/P process by leveraging automation tools, reporting analysis, project management, continuous improvement functions and enforcement of data integrity within the digital invoice process, driving transformation and increasing productivity.
In this role you will play a pivotal part in understanding business needs, designing solutions that deliver on SSC priorities and meet or exceed business expectations. You will facilitate the implementation of tools or services that address challenges and drive business success. Using your expertise and resourcefulness you will help bridge the gap between technical capabilities and business requirements and act as liaison with third-party service providers.
IS THIS JOB FOR YOU ?
- Monitor system performance and support key accounts payable systems used for BU accounts and disbursements processing. Engage with IT or third-party providers as needed to ensure system downtime or service disruption is minimized.
- Help drive the P2P efforts to achieve a high level of automation and touchless invoice processing through e-invoicing and optimized workflow solutions.
- Perform continuous workflow process analytics pinpointing inefficiencies for process improvements. Challenge status quo to gain additional process standardization.
- Engage with stakeholders and conduct thorough assessment of business needs to understand challenges, objectives and constraints. Provide inputs and recommendations for process and technology issue resolution and identify improvement opportunities for prioritization.
- Provide technical support of accounting and accounts payable matters to the Internal Customers in accordance with Group Doctrine, ICRF, Region or HPS, local tax, U.S. GAAP, and IFRS policies. Stay informed of changes in Company policies, accounting pronouncements, business rules and procedures.
- Support the Operations team and Service Providers in cross-business standardization and cross-functional collaboration on I2P solutions.
- Support and mentor co-workers and Service Provider team members on system functionality, workflow process, root cause analysis and issue resolution.
- Provide mid-level and advanced level support to business users and processing teams for troubleshooting workflow issues.
- Execute M&A activities to ensure timely implementations into I2P tools. Directly contribute to the preparation of system/process Go-Live planning. Provide hands-on support and troubleshooting capability during initial systems/process startup and scheduled Customer Care' post-go-live project phase.
- Ensure high-quality Customer Service by acting as a liaison between customers, third-party service providers and shared services for application support to help drive results and increase productivity.
STEPS TO JOIN US
At Saint-Gobain, our employees have pride in belonging to an organization whose culture is made up of these core values: Trust, Empowerment, & Collaboration. Our company encourages diversity and inclusion in all its forms while our products make the world a more beautiful, safer, and sustainable home .
A LITTLE MORE ABOUT US
We provide unique options to fit your unique lives! Our Total Rewards Program is customizable to accommodate your needs. Our menu of flexible options includes, but is not limited to:
- Excellent healthcare options: Medical, vision, prescription & dental
- Family Focus & Balance: Parental leave, paid time-off and Employee Assistance Program
- Financial Security: Competitive 401(k), Company-funded Retirement Accumulation Plan and Employee Stock Purchase Program (PEG)
- Tuition Reimbursement: Continuing education for every season of your career
- Pet Insurance options: Insurance plan & prescription discount program for your furry friends
- Employee Recognition Programs
- PerkSpot: Our exclusive one-stop online discount marketplace
- LiveWell: Rewarding you for living a healthy lifestyle
TO MAKE SURE NOTHING IS FORGOTTEN
- 5+ years applicable work experience required, familiarity with a complex international business
- Associate or Bachelor's Degree (Finance, IT) preferred or equivalent experience
- Knowledge of and practical experience with internal and third-party digital workflow solution/system, such as Medius or Serrala
- Self-starter, lead initiatives and drive activities independently
- Outstanding organizational skills and ability to manage multiple priorities
- Strong analytical skills, with a systematic approach to problem definition and problem solving; ability to transfer long-term strategies and plans into mid/short-term actions. Proven track record of delivering large complex analyses
- Experience with integrated ERP and financial reporting systems, such as SAP or QAD. Experience with multiple ERP's is a plus.
- Experience in working with outsourced service provider across company, geography, time zone and culture is a plus
- Driven and solid team player; openly share knowledge with colleagues. Customer-centric attitude
- Comfort working and communicating virtually with team and customers
- Demonstrated ability to establish and maintain positive business relationships
LEGAL STATEMENT
Saint-Gobain provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Saint-Gobain is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans.