Who We Are
Verily is a subsidiary of Alphabet that is using a data-driven approach to change the way people manage their health and the way healthcare is delivered. Launched from Google X in 2015, our purpose is to bring the promise of precision health to everyone, every day. We are focused on generating and activating data from a variety of sources, including clinical, social, behavioral and the real world, to arrive at the best solutions for a person based on a comprehensive view of the evidence. Our unique expertise and capabilities in technology, data science and healthcare enable the entire healthcare ecosystem to drive better health outcomes.
Description
The Technical Solutions team focuses on care and research innovation. We support new business by expanding the boundary of the product in select areas, and we provide a scalable technical support framework for B2B at OneVerily, Onduo, Stargazer, and other new portfolios. As a Senior Software Support Engineer, you will work closely with internal stakeholders to identify, reproduce, troubleshoot and resolve deep technical issues. You will provide high-level technical support and sustaining engineering services to help customers achieve their business outcomes. You will collaborate with customers, top developers, architects, and operations teams to troubleshoot complex and challenging issues. You will help build support tooling and infrastructure.
Responsibilities
- Troubleshoot customer reported issues and determine root cause by reading through code.
- Help define and manage technical customer issues, by reproducing and owning the issue lifecycle from start to finish.
- Drive operational efficiencies for issue resolution by identifying process, tooling, and product improvements.
- Create reports and dashboards for internal issue tracking purposes.
- Up to 25% travel required.
Minimum Qualifications:
- Bachelor's Degree in Statistics, Computer Science, Mathematics or Information Systems or related area.
- 2+ years experience with Go, Java, C++, or a similar general-purpose object-oriented programming language.
- Familiarity with SQL and ability to identify root cause of data issues.
- Proficiency with Jira and Github.
- Excellent troubleshooting skills, with an ability to track complex details and clearly translate investigations into next steps for the customer or engineering.
- Exceptional ability to communicate technical details to both senior developers and non-technical customers.
- ‘Self starter’ mentality, with a passion for owning and driving issues to resolution.
- 4+ years of experience in software or healthcare technology.
- Experience troubleshooting data issues.
- Experience supporting highly regulated software.
The US base salary range for this full-time position is $148,000 - $227,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.
Why Join Us
Build What’s Vital.
At Verily, you are a part of something bigger. We are a diverse team of builders innovating at the intersection of health and technology—united by a shared spirit of curiosity, resilience and determination to make better health possible for all. This builder mindset means your fingerprints will be on the work that shapes the future of health.
Fulfilling our precision health purpose starts with the health of our Veeps, which is why we offer flexibility, resources, and competitive benefits to support you in your whole-person well being.
Our culture reflects the behaviors that stem from living our values every day in how we Innovate Healthcare and Technology, Gain Velocity as One Verily, and Respect Individuals. As One Verily, we uphold our collective accountability to sustain this culture and to create a VIBE (Verily’s Culture of Inclusion, Belonging, and Equitability) where all Veeps feel included, a sense of belonging, and have opportunities to grow.
If this sounds exciting to you, we would love to hear from you.
You can find out more about our company culture on our LinkedIn Company Page and Verily Careers page.
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