Sr Business Analyst With Salesforce

Key Skills: MS Office skills, Analytical skills

Job Description:

• Education: Bachelor’s degree in Engineering, Computer Science, or similar; MBA preferred.

Incapsulate provides services from conception to delivery. We are a team of developers, designers, and analysts who are committed to helping businesses solve problems using state-of-the-art technology. We believe that the best results are achieved by people who are passionate about what they do and continually strive to be better - those are the people we hire.

Who We Are Looking For:

Incapsulate is searching for a Senior Business Analyst to join our team in Boston, MA. You would be joining a group of skilled and passionate individuals working on a variety of interesting and challenging projects.

Job Duties and Responsibilities:

• Working with clients to understand their functional and technical requirements to engineer solutions.
• Work with Project Managers and other key stakeholders to develop and document requirements in a clear, accurate, and meaningful manner.
• Implementation of CRM projects and/or business applications based on Salesforce technologies.
• Perform analysis and research in support of requirements definition.
• Prepare documentation using tools such as Lucidchart, Word, and Excel.
• Perform document grooming and size User Stories in Agile Management platforms such as JIRA or Rally.
• Prepare documents such as: BRD, solution diagram, use case list, process flows, functional design, wireframe, user stories, object description, training materials, and guides.
• Aid in identifying and implementing process improvements.
• Perform various testing and QA functions as necessary.
• Assist or lead user acceptance testing, change management, and user training.
• Play a key part in system deployment.
• Design data migration plans and prepare data mapping.
• Travel to client sites as necessary.

Qualifications:

• Minimum 7 years as a Business System Analyst.
• Minimum 7 years creating User Stories, Use Cases, Data Models, ERDs, and other relevant artifacts.
• Minimum 3 years experience in Salesforce, both configuring sales, service, community clouds, and custom Salesforce apps.
• Experience in solution design, database modeling, and working hand in hand with technical architects.
• Excellent analytical skills, as well as accuracy and attention to detail.
• Ability to work in a fast-paced environment and to work on multiple projects at a time.
• Ability to adapt to ever-changing environments and situations.
• Excellent interpersonal, listening, oral, and written communication skills.
• Ability to interact and communicate with individuals from all backgrounds and business levels.
• Advanced skills in MS Office with a particularly strong skill set in MS Excel.
• Experience with data querying and data mapping work.
• Experience with Salesforce-based 311 solutions is a big plus.