Hotel Reservations Agent

Company Overview:
Boost your career here at the new Margaritaville Resort of Cape Cod . Join our team for a journey filled with island fun and the spirit of optimal hospitality, where your growth potential is as endless as the fun, sun, and good vibes.
Job Summary
As a Reservations Agent, you provide exceptional customer service and assist guests in booking their stay. Agents are passionate about hospitality and possess superior customer service, communication, and organizational skills.
Essential Duties and Responsibilities
Assists guests in booking venue reservations, tours, travel, restaurants, or events. Responsibilities include guest/customer service, reservation booking, and selling additional products or services. Reservations Agents bring a positive, upbeat attitude over the phone and to the team. This position is hospitality-minded, detail-oriented, and able to multitask in a fast-paced environment while taking inbound and outbound calls, describing our property and offerings, booking guests, and continuing guest support. The following list is not intended to be exclusive or all-inclusive. Other duties may be assigned.

• Provide booking and reservation services to guests and customers
• Work with customers over the phone, online, and in person.
• Making reservations based on customers’ various requirements.
• Checking the availability of accommodations or desired travel dates.
• Helping plan travel itineraries by suggesting local tourist attractions and places of interest.
• Responsible for connecting with our guests and helping plan the ultimate vacation or stay.
• Answering questions about local attractions and providing insider tips for the most comfortable stay.
• Works with minimal supervision.
• Excellent customer service and expert knowledge of deals and savings available.
• Processing payments and sending confirmation details to customers.
• Selling and promoting reservation services.
• Up-selling when appropriate by informing customers of additional services or special packages.
• Performs as a backup to Guest Services Agents during peak times and team coverage.

Education and or Experience
A high school diploma, two to four years of related experience and training, or an equivalent combination of education and experience.
Experience in sales or public relations, preferably in the hospitality or travel industry.

• Strong computer experience required.
• Data entry experience.
• Have maturity in judgment.
• Public Relations – Ability to work well with guests and staff.
• Interpersonal and Intrapersonal Skills
• Demonstrates leadership and is a self-starter. 
• Possesses a high level of initiative.
• Possesses excellent verbal and non-verbal communication skills.
• Effective Listening – Listen carefully and thoughtfully to the ideas and opinions of others.
• Flexible – Must be able to work a flexible schedule based on business needs, including holidays, weekends, and evenings.

Knowledge, Skills, and Abilities
To provide job performance excellence, an individual must be able to perform each essential duty, task, and responsibility to meet established standards of excellence set by the department management. The requirements listed represent the expectations, knowledge, skills, and abilities all must possess. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Language Ability
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
Math Ability
Ability to work with mathematical concepts such as probability, statistical inference, and fundamentals. Apply fractions, percentages, ratios, and proportions to practical situations.
Physical Demands
The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.
While performing the duties of this job, the employee is frequently required to stand, walk, and use hands. The employee is occasionally required to sit, reach with hands and arms, climb or balance, stoop, kneel, crouch or crawl, talk or hear, and taste or smell. The employee must occasionally lift and move up to 25 pounds.
Work Environment
The work environment characteristics described here represent those encountered by an employee while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Office environment with air conditioning
• Noise level medium during busy times.

Mathematical Skills:

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Schedule
Flexible – Must be able to work a flexible schedule based on business needs, including holidays, weekends, and evenings.

• 8-hour shift
•  Day
• Morning shift
• Weekends as needed

Salary Range: $17.91- $18.63 depending on experience
Work Location: In person
Benefits
Margaritaville offers a rich benefits program with a variety of benefits designed to enrich the lives and well-being of our team members and their families:
 

• Medical /Dental/Vision Insurance
• Flexible Spending Account
• Paid Time Off (sick, vacation, bereavement, and holidays)
• Pet Insurance
• Employee Hotel Discounts and other Discounts
• Life Insurance
• Short & Long-Term Disability
• 401K Retirement Match
• Monthly Employee Recognition Awards