Banking Customer Service Representative

Responsibilities:

• Engage with customers through various channels to address inquiries and issues
• Efficiently resolve customer concerns and escalate as needed
• Respond to requests for assistance and process payments
• Document call information and provide feedback on call issues
• Opportunity for upselling when appropriate

Requirements:

• High School Diploma or equivalent
• Proven call center experience
• Typing speed of 25 WPM
• Proficient in PC operation and navigation
• Basic network troubleshooting skills
• Strong communication and listening skills

Benefits:

• Paid Training
• Competitive Wages
• Full Benefits Package
• Paid Time Off
• Employee wellness and engagement programs

This position is based on-site at our North Lauderdale, Florida location.

Teleperformance is an Equal Opportunity Employer.