General Manager

OUR MISSION

To elevate the campground experience

In 2022 Roam America was founded on the belief that road adventurers were underserved by the existing camping options and deserve a better experience. We’re beyond excited for you to join us, and we look forward to sharing future locations soon.

Position Overview:

The General Manager position is responsible for the day-to-day operations of the resort, establishing a healthy work environment centered around employee well-being and professional staff management in pursuit of business objectives and guest satisfaction.

You will represent The Canyons by providing positive, lasting impressions to all within the resort and emphasizing a culture that empowers all staff to do the same. Expertise in hospitality operational best practices, forecasting and budget management, revenue management, anticipatory customer service, housekeeping standards and procedures, food and beverage operations, facilities, and equipment asset management.

Responsibilities:

1. Overseeing the pre-opening process under direction of the VP of Operations
2. Leading a team by example by demonstrating exemplary guest service.
3. Supporting professional development of team members
4. Interviewing, hiring, onboarding, and training team
5. Uniting a team under common goals relating to customer satisfaction and financial progress
6. Develop expertise on competitive set, to include direct relationships with management
7. Develop operating budgets informed by up-to-date property performance metrics, market / competitive environment, and facilities needs.
8. Completing financial reports relating to P&L and budgets to communicate a complete property performance to corporate leadership
9. Tracking KPIs and identifying areas of opportunity
10. Ensuring compliance with all federal, state, and local agencies relating to resort operations (includes all required lodging, employment, operating, health, food service / liquor, and environmental permitting and licensing)
11. Managing facilities staff and initiating capital projects and improvements and developing proposals related to specific projects
12. Developing and implementing action plans to increase guest satisfaction while maintaining a consistent high level of service
13. Enforcing company policies and standards
14. Promoting the resort by creating identifying marketing plans as they relate to your demographics and unique market.
15. Working with Regional Management to address issues that could affect resort operations

Ideal Candidate:

1. Minimum of 2 years’ experience in hospitality/property management
2. Detail oriented, organized and driven
3. Effective leadership skills
4. Experience in mentoring a team and encouraging career longevity within the company
5. Schedule flexibility, including ability to be on-call during non-business hours
6. Strong networking skills
7. Results-driven
8. Computer proficiency – experience using MEWS, preferred .
9. High School Diploma or GED
10. Must have a valid driver’s license
11. Ability to work outdoors in extreme elements including heat and cold, as needed
12. Ability to lift up to 30lbs, as needed

About Our Benefits:

At Horseshoe Bend, we believe in supporting our team and establishing a positive work-life balance centered around a connection with the outdoors. We encourage staff at all levels to be rooted in nature, authentically themselves, empowered to take ownership of their roles and duties, and take a mindful approach to guest service. To build a team of incredible service professionals and maintain these core values, we offer a competitive wage, advancement opportunities, off-season schedule flexibility, paid time off, travel discounts, and other benefits.

Benefits:

1. Complimentary RV Site
2. Training & Development
3. Paid Parental Leave
4. Paid Time Off
5. Travel Discounts at our Affiliated Parks
6. Supportive Work Environment

ROAM America Management, LLC. is an equal opportunity employer.

The pay range for this role is:
65,000 - 95,000 USD per year (The Canyons (ROAM Lake Powell))