Job Type
Full-time
Description
When you join the StorQuest Self Storage family, you're tapping into the power of a different kind of
brand. As a William Warren Group (WWG) managed company, StorQuest seeks motivated individuals who
can contribute to our evolving culture. If you want to be a part of a creative, inspiring, and collaborative
environment you are in the right place.
How You'll Make a Difference
The William Warren Group is a progressive Self Storage operator, expanding at an aggressive pace
throughout the United States. We are looking to grow our small in-house Customer Experience Center
(CXC) - seeking qualified, self-motivated professionals who can answer every call with a smile. Are you
passionate about helping people and solving problems? Can you multi-task with efficiency? Can you
keep things fun? We are seeking dynamic individuals who can provide unsurpassed customer service
and exceed guest expectations.
You'll have the opportunity to assist guests during some of their most challenging times. You will be
called on to make a difference by creating and providing exceptional guest experiences. Individual
stories, locations, and experiences may change over time, but the expectation to deliver an amazing
guest experience is timeless.
This is an exciting opportunity to be part of a fun culture which includes great perks, benefits and bonus
opportunities. If all the above resonates with you and you have an unrelenting passion for guest service
- apply now. Part-time and full-time positions available. We operate (7) days a week 24 hours a day.
Weekend availability is required.
Duties/Responsibilities:
- Join a team that provides consistent, seamless, and high quality guest experiences
- Actively listen to guests to understand their unique situation and recommend solutions that
- exceed their expectations.
- Understand key facility differentiators, create value and optimize every conversion opportunity.
- Mastery of call flow and sales process, with an ability to demonstrate empathy and customized
- storage solutions.
- Interacts with customers via telephone, email, online chat, or in person to provide support and
- information on an assigned product or service
- Ensures that appropriate actions are taken to resolve customers' problems and concerns.
- Maintains customer accounts and records of customer interactions with details of inquiries,
- complaints, or comments.
- Uses knowledge of a specific product, service, or other assigned area of expertise to answer
- inquiries or to forward to the appropriate staff.
- Utilization of all CXC programs including Call Potential, Yardi, LivePerson and VRC (Bomgar,
- Wave, KioCall).
- Performs other related duties assigned
- Compensation: $18.00 per hour plus sales bonus plus additional bonuses
- Make a difference and have a positive impact.
- Help people by listening and understanding their challenges.
- Ease concerns and consult with them to find an optimal storage solution that fits their needs.
- Promote a team-first environment that values guest service and creating happiness.
- Take the lead on team initiatives, learn new skills, build your management capabilities, and take
- advantage of the many growth opportunities.
- Contribute creatively to the organization's success by generating new and useful ideas.
- Preferred 1-2 years in Customer Service/Sales experience
- High School Diploma or equivalent required
- Some experience with the product or service to which the specialist will be assigned preferred.
- Must be available on weekends
- A huge passion for guest service and sales
- The mentality that there are no spare customers, every experience is as valuable as the next
- A positive, outgoing personality
- An insatiable appetite to learn new things
- Strong accountability combined with strong work ethic and enthusiasm
- Able to answer a high volume of inbound phone calls and determining the needs of the caller
- Sales-oriented customer experience and ability to drive rentals
- Mastery of call flow and sales process, with an ability to demonstrate empathy and customized
- storage solutions.
- Excellent communication skills including active listening
Prolonged periods sitting at a desk and working on a computer.
Additional Requirements:
- Training is for 2 week in person M-F 9-6pm
- Schedule is 8pm-5am T-Sat
Additional Perks for eligible employees:
Medical, Dental and Vision
401(k) with Matching Contributions
Paid Time Off (PTO)
Holiday Perks
Performance-based Bonus
Teambuilding Events & Activities
Employee Assistance Program
Pet Insurance
The William Warren Group and StorQuest say NO to drugs
Equal Employment Opportunity
WWG is committed to creating a diverse environment and is proud to be an equal opportunity
employer. All qualified applicants will receive consideration for employment without regard to race,
color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics,
disability, age or veteran status. WWG is also committed to compliance with all fair employment
practices regarding citizenship and immigration status.
To learn more about our awesome company check us out on Instagram @storquest or Facebook
@storqueststorage. Please apply by visiting
Salary Description
up to $20 per hour with bonuses