Financial Center Manager - Norwich West Main Financial Center

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Responsibilities:

1. This job is responsible for managing a financial center and its employees on a day-to-day basis.
2. Operating as a business owner and fostering a team environment.
3. Instilling an effective client-centric and risk culture in the center.
4. Helping clients achieve their financial goals.
5. Ensuring operational excellence and cohesive effectiveness.

Specific Responsibilities:

1. Develop talent, including proactive sourcing of candidates.
2. Manage client traffic, engaging and appropriately routing clients, and fostering client retention.
3. Manage business results through formalized management routines and coaching.
4. Create a world-class client experience environment.
5. Manage market-level initiatives prescribed by market leaders.
6. Drive operational excellence by engaging employees on business strategy.
7. Manage organizational priorities and effective execution.

Managerial Responsibilities:

1. Break down barriers to create a more inclusive environment that supports company D&I goals.
2. Challenge end-to-end process efficiency and effectiveness, champion data-driven decision-making, and remove obstacles to optimize operations.
3. Contribute to enterprise strategy and influence messaging to connect team contributions to business purpose, results, and success.
4. Inspect and challenge risk controls, governance, and culture to ensure timely identification, escalation, debate, and remediation of risk across the organization.
5. Coach to sustain and elevate organizational performance while ensuring pay for performance.
6. Efficiently allocate and manage resources across the organization to drive short and long-term profitability.
7. Inspect and manage the health of the bench to ensure succession for the organization while supporting enterprise talent needs.
8. Mobilize organizational resources to deliver the full range of the bank’s capabilities to meet client needs and gain competitive advantage.

Required Qualifications:

1. 1+ years leadership experience demonstrated through one or a combination of the following: coaching, training, or motivating a diverse work team.
2. Enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client.
3. Collaborates effectively to get things done, building and nurturing strong relationships.
4. Displays passion, commitment, and drive to deliver an experience that improves our clients’ financial lives.
5. Confident in identifying solutions for clients based on their needs and can resolve problems independently or bring in others as needed.
6. Communicates effectively and confidently, and is comfortable engaging all clients.
7. Able to learn and adapt to new information and technology platforms.
8. Applies strong critical thinking and problem-solving skills to meet clients’ needs.
9. Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.
10. Efficiently manages time and capacity.
11. Can manage complexity, prioritize tasks, delegate, and execute in a fast-paced environment.
12. Can interpret performance results, find opportunities to drive success, and hold others accountable to results.
13. Flexible to work weekends and/or extended hours as needed.

Desired Qualifications:

1. 1+ years management experience including hiring, coaching, and developing direct reports.
2. Experience in financial services and knowledge of financial services industry, products, and solutions.
3. Experience working in an environment with individual and team goals where goals were routinely met or exceeded.
4. Bilingual skills.

Minimum Education Requirement:

High School Diploma / GED / Secondary School or equivalent.

Shift:

1st shift (United States of America)

Hours Per Week:

40

Pay Transparency details:

Pay range $72,500.00 - $103,800.00 annualized salary, offers to be determined based on experience, education, and skill set. This role is eligible to participate in the annual discretionary plan.

Benefits:

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources, and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.