MDM (Mobile Device Management) Engineer

Description:
We are seeking a Mobility Administrator for MDM platform. Responsible for upgrades, monitoring performance, fine-tuning, capacity planning, troubleshooting, deployments and post support according to company standards, policies and procedures; and maintaining disaster recovery environments to ensure compliance with the corporate plan of business continuity.
SKILL REQUIREMENTS

• Workspace ONE UEM and Workspace ONE Access SME
• Apple DEP/ABM/VPP/APNS knowledge
• Android EMM / Android Work Profile vs Work Managed
• UEM device profiles: iOS/Android restrictions, device passcode, Wi-Fi profiles, etc.
• UEM compliance policies
• UEM repositories: file share paths, etc.
• Apple, Android, Windows PC/Laptop and MacOS device enrollments
• Core Workspace ONE apps: Hub, Boxer, Content, Web, Tunnel
• LDAP / Directory Services / Secure LDAP
• Workspace ONE infrastructure components (Cloud Connector, Universal Access Gateway, Secure Email Gateway
• General VPN tunneling: PerAppVPN, etc.
• General understanding of OUs, AD users, AD attributes, AD groups and Assignment Groups in the UEM environment
• O365 / Federated authentication
• General understanding of certificates
• General understanding of API's
• General understanding of high availability, DR sites
• Familiar with ServiceNow for incident tickets, request tasks, change management and reporting
• Windows server administration experience

SCOPE OF RESPONSIBILITIES

• Level 2 and 3 end user support
• MDM solution support (Currently AirWatch MDM)
• Device inventory management including procurement, deployment and decommissioning.
• Device security through containerization and security, compliance & application policies, profiles and configurations protecting access to company systems and data.
• Mobile application management including approved mobile application store management and new application whitelisting.
• Manage mobile carrier relationships and services.
• Engineering of mobility solutions including next generation MDM platform
• Maintenance of on-premises server MDM infrastructure components and connectivity to Workspace ONE cloud tenant and back-end resources.