Technical Support Engineer

Technical Support Engineer - Boston US

Responsibilities:

• Serve as the primary point of contact for customer inquiries and technical support.
• Analyze customer issues and provide expert troubleshooting to ensure timely resolutions.
• Collaborate with engineering teams to identify and resolve product-related problems.
• Contribute to the development of product documentation, knowledge base articles, and best practices guides.
• Serve as an internal and external point of contact for customer escalations.
• Work closely with cross-functional teams to address customer concerns and improve overall customer satisfaction.

Qualifications:

• 2+ years of experience in technical support roles.
• Proven ability to work with complex technical products and communicate effectively with technical teams.
• Experience supporting a B2B SaaS service.
• Proficiency with command line and log analysis.
• Excellent written and verbal communication skills in English.
• Experience interacting with product and engineering teams.
• Familiarity with any of the following business applications is a plus: SalesforceSalesforce, NetSuiteNetSuite, ZendeskZendesk, JiraJira, OktaOkta.