Technical Support Engineer

Company:  Henderson Scott UK
Location: Boston
Closing Date: 02/11/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description

Technical Support Engineer - Boston US

Responsibilities:

  • Serve as the primary point of contact for customer inquiries and technical support.
  • Analyze customer issues and provide expert troubleshooting to ensure timely resolutions.
  • Collaborate with engineering teams to identify and resolve product-related problems.
  • Contribute to the development of product documentation, knowledge base articles, and best practices guides.
  • Serve as an internal and external point of contact for customer escalations.
  • Work closely with cross-functional teams to address customer concerns and improve overall customer satisfaction.

Qualifications:

  • 2+ years of experience in technical support roles.
  • Proven ability to work with complex technical products and communicate effectively with technical teams.
  • Experience supporting a B2B SaaS service.
  • Proficiency with command line and log analysis.
  • Excellent written and verbal communication skills in English.
  • Experience interacting with product and engineering teams.
  • Familiarity with any of the following business applications is a plus: SalesforceSalesforce, NetSuiteNetSuite, ZendeskZendesk, JiraJira, OktaOkta.
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