Program Director

Title: Program Director
Program: Ana’s Place
Salary Range: $92,000-$100,000

Program Description:
Ana’s Place is a 108 bed 24/7 emergency shelter for homeless men diagnosed with mental illness and/or substance abuse. Our comprehensive services include case management, individual and group counseling, recreational activities, and housing placement assistance. Additionally, psychiatric services are provided Monday through Friday, staffed by a psychiatrist, nurse practitioner, registered nurse, and a licensed practical nurse.

Overall Responsibilities:
Under the general direction of the Deputy Director for Mental Health Services, the Shelter Director for Ana’s Place is responsible for the overall management of the shelter, providing leadership, direction, guidance, coaching, and direct and indirect supervision to the staff to enable them to implement the policies and program initiatives to effectuate the proper delivery of services to the targeted client population.

Essential Duties and Responsibilities:
The essential duties of the Program Director include but are not limited to the following activities:

1. Overall responsibility for the management of the facility, as well as program development and implementation to ensure the objectives of the programs are being achieved.
2. In conjunction with the Assistant Shelter Director, has overall responsibility for the day-to-day operation of the facility with respect to workload allocation and staff productivity.
3. In collaboration with the Clinical Director, determines policy for the clinical programs and ensures quality care to the clients.
4. Manages the personnel allocation for the shelter, including hiring staff and monitoring performance.
5. Ensures that staff adheres to agency guidelines regarding procurement of goods and services.
6. Handles community relations activities which include maintaining a positive relationship with the neighboring community.
7. Regularly meets with direct reports to clarify roles and approaches to delivering services to the clients.
8. Ensures that the facility is in compliance with all state and local regulations and reporting requirements.
9. Ensures that all information on Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) is prominently displayed and observed by all staff.
10. Interfaces with other city/state agencies as needed to better serve the clients.
11. Ensures timely submission of supporting documents for audits and legal claims.
12. Available to respond to emergencies on a 24/7/365 basis.

Qualifications:

• A Master’s degree in social work, public administration, psychology, education, sociology, occupational or physical therapy, or other human services field.
• A minimum of five (5) years of progressively responsible experience working with mentally ill individuals or homeless individuals.
• Demonstrated ability to manage and motivate staff to accomplish stated goals and objectives.
• Must collaborate with our Performance Evaluation and Quality Assurance Department (PEQA) and develop the ability to independently evaluate and manage program performance.
• Develops and fosters a team spirit to enable staff to overcome challenges.
• Excellent oral, writing, and listening skills.
• The ability to work well in a highly pressured environment.
• An ability to interface with clients as well as all levels of staff.
• Knowledge of case management software and proficiency in Microsoft Office Suite.

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