The Claims Administrator will be responsible for the organization, imaging, processing, and overall knowledge of the claims process. Additionally, the Claims Administrator is responsible for answering phone calls from claimants regarding their claims or from the public related to unclaimed property. It is imperative that the Claims Administrator always exhibit a professional and business-like demeanor when corresponding with claimants. This is a remote position with the option to work in any of Kelmar's offices including Rockland, MA; Wakefield, MA; or Wilmington, DE.
RESPONSIBILITIES AND DUTIES:
- Data entry in company's proprietary database
- Performing analytical review of documentation received to determine the rightful ownership of property
- Reviewing and verifying data entered in system in accordance with the client's business processes
- Ability to follow detailed written instructions and make independent decisions regarding the next step of each claim
- Recognize and report discrepancies to Supervisors and Management
- Answering daily customer service calls related to unclaimed property including but not limited to: providing claimant with the current status of their claim, explaining the proper evidence required to complete a claim, searching for property in the company's proprietary unclaimed property database, creating a claim in the database, assisting callers with filing claims online, and providing answers to other general questions.
- Training temporary staff members on claims process and correspondence with claimants
- Other Administrative functions and special projects as needed
QUALIFICATIONS:
- 1-3 years of relevant work experience processing claims or answering calls preferred
- Relative computer experience relating to data entry and databases including Microsoft Excel and Word
- Must be able to develop an understanding of the scope and importance of the project Kelmar is performing for its client
- Ability to analyze documentation provided by a claimant and make sound judgment as it relates to entitlement and whether the person claiming property is the rightful owner
- Able to follow written and verbal direction with consistency
- Highly organized with exceptional attention to detail
- Must be able to meet minimum productivity requirements while maintaining a high level of accuracy
- Ability to work both independently and as part of a team
- Strong verbal and written communication skills
- Maintain strong professional working relationships with colleagues at all levels
- Exhibits a professional, business-like demeanor
- Must be able to work shift applicable to client state(s) hours of operation as assigned by management, typical hours are Monday - Friday, from 7:30am-4:30pm EST or 8:00am-5:00pm EST
- Candidates must be legally authorized to work in the U.S without sponsorship now and in the future
SALARY & BENEFITS:
Compensation for this role varies depending on several factors including work location, level of experience, and skill set. As required by applicable law, the hiring rate for this position is $18.00/hour.
In addition, Kelmar provides the following benefits:
- Medical, Dental and Vision Insurance
- Flexible Spending Plans
- Basic Life, AD&D, and Voluntary Term Life Insurance
- Disability Insurance
- 401(k) Plan with Company Match
- Paid Parental Leave
- Paid Time Off
- Tuition Assistance
- Eligible for Discretionary Annual Bonus
The rewards for this position are many. We offer a great working environment that provides for work/life balance and an excellent compensation and benefits package. Kelmar provides training and the opportunity for career advancement. Apply now to join our growing team!
Kelmar Associates is an equal opportunity employer