Duration: 3-6+ Months Contract with possible extension
Job Description:
Responsibilities:
Troubleshoot known and unknown hardware issues related to corporate-issued or provided desktops, laptops, mobile devices (phones & tablets), peripherals, and associated accessories.
Troubleshoot known and unknown software issues related to Windows 10, Microsoft Office, Outlook, Skype for Business, OneDrive, and other corporate deployed desktop applications.
Troubleshoot Microsoft patches, corporate software deployments, group policies,
Build and reimage a corporate-issued PC including performing any necessary upgrades required to solve the end-user productivity issue. Hardware replacement will occur after diagnostics are run to confirm HW repair, replacement, or upgrade.
Troubleshooting of LAN/WAN issues impacting employee productivity on their computers. This will involve a demonstrated understanding of networking basics, TCP/IP, VPN, secure access methodologies, and wireless technologies.
Perform IMACD activities within SLAs - PC and peripheral add move change
Strong understanding and support of shipping & receiving, inventory, and warehousing practices.
Assist in loading and unloading shipments.
Experience in procurement, inventory, and asset management of IT equipment as well as managing the IT life cycle.
Experience:
Build and reimage a corporate-issued PC including
Experience with infrastructure environments (e.g. operating system, hardware, data center, security, network, voice, end user, and server web-related applications).
Experience with business IT applications (e.g. supply chain, customer relationship mgmt., HR, finance).
Basic skills in scripting and or programming language. Knowledge and experience with Information Technology Infrastructure Library (ITIL) reference model.
Strong initiative, problem-solving, priority-setting, and collaboration skills. Good organizational and analytical skills. Exhibits a high level of initiative and integrity.
Possess creative ability, credibility, and self-confidence.
Network+, A+, Linux+ certifications.
Skills:
Desktop Support, Break/ Fix, Imaging, Refreshing, Network, Networking
Education:
High School or Equivalent experience