Care Coordinator-AdventHealth Well65+ Access Center
All the benefits and perks you need for you and your family:
- Benefits from Day One
- Paid Days Off from Day One
- Student Loan Repayment Program
- Career Development
- Whole Person Wellbeing Resources
Our promise to you: Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.
Schedule: Full-time
Shift : 8am-5pm
Location: 2655 State Road East, Suite 202, Clearwater, FL 33761
The role you’ll contribute: AdventHealth Senior Care is looking for a Care Coordinator to be responsible for delivering outstanding experiences and high-touch assistance for our members. The Care Coordinator builds individual relationships with our members to ensure they are happy with their experience. The primary responsibilities of the Care Coordinator center around greeting members, scheduling appointments, managing member referrals, updating medical records and answering inbound/outbound phone calls. The Care Coordinator should make a lasting impression and play an important role in AdventHealth Senior Care’s team-based care approach.
The value you’ll bring to the team:
- Welcomes members appropriately, accurately updates, verifies and enters member demographics (including insurance and billing) and processes/scans all forms into appropriate systems. Provides education as necessary to member regarding test locations, portal use, and follow-up (non-clinical) actions.
- Documents appropriately within the office’s designated system to ensure regulatory requirements are met.
- Schedule and confirm member appointments.
- Answers the telephone and handles calls in a timely and friendly manner including appropriate documentation of the call.
- Collects copays, deposits, deductibles, prior balances, coinsurance, and self-pay payments at the time of service per department policy.