Service BDC Agent - Toyota Direct

Overview
As Performance Columbus continues to grow, so does the need for Service BDC Agents !
As our sociable and helpful Service BDC Agent , you will identify and secure new leads while also maintaining positive and collaborative relationships with existing customers. In this role, you will rely heavily on your socially-focused, "how can I help you?" attitude as you interact with new and existing clients, and ensure their service needs are addressed properly by promptly scheduling necessary appointments. You enjoy working in a fast-paced environment with each day different from the next. In addition to your natural ability to build and maintain positive relationships, you will also rely on your ability to adhere to company policies and procedures while interacting with customers. Performance Columbus is currently looking for talented, accommodating, and service centric people like you to apply for our Service BDC Agent role.
Why you'll love working with us:

• Associate recognition occurs daily through In-Store programs along with our monthly "Feed the Machine" incentive program. This along with TOP Performer opportunities in our Drive for Success programs provide a financial benefit as well as a personal enjoyment for the associates and their families.

Employee Benefits Package:

• TOP Level Compensation
• HSA / FSA Health Plan
• Dental / Vision Plan
• Short / Long Term Disability
• Life Insurance
• Company Match Retirement
• Paid Time Off
• Employee Purchase program

The Performance Impact
Exceptional • Team • Passion • Community
Remember...a smile changes the delivery of everything.
If you're ready for a new and exciting change in your career, take the first step and reach out today!
Responsibilities
What you'll do as the Service BDC Agent:

• Answer all calls from current and prospective clients promptly and provide exceptional customer service
• Schedule all necessary appointments to properly address customers' primary concern
• Ensure all customers are comfortable and informed through effective communication
• Drive repeat and referral business through the establishment and maintenance of positive relationships with customers
• Ensure timely and accurate documentation of customer records based on interactions

Qualifications
What you'll need to be our Service BDC Agent:

• Congenial and cooperative with an efficient, precise work ethic
• Casual, uninhibited, and persuasive extrovert with a tendency for informality
• Highly precise worker, who remains cautious while respecting authority
• Previous inbound / outbound customer service, call center, or sales experience (preferred)
• Strong customer service skills including: problem solving, listening, and communication (written and verbal)
• High school diploma or equivalent
• Valid driver's license without restrictions