Job Summary
The fraud specialist is responsible for processing all debit card disputes for the bank along with running Client Central, CAMS reports. The candidate will be responsible to learn, understand and comply with Regulation E.
Applicants must be available to work Monday - Friday, 8am to 5pm.
Essential Knowledge and Skills
- Excellent oral, written, and analytical skills.
- Excellent listening and telephone skills.
- Strong Interpersonal/customer service skills.
Essential Duties and Responsibilities
- Process the paperwork for Debit Card Fraud (Reg E):
- Credit provisional credit and balance Master Credit Account
- Follow up on CNS notices through reports in Client Central
- Responsible for reporting re-occurring Fraud to Management.
- Responsible for Debit card reports (IC10 & IE56)
- Maintain necessary training to keep abreast of changes and revise procedures accordingly.
- Assist Branch Personnel in solving and answering questions to problems.
- Document all customer transactions in Customer Relationship Manager.
- Provide excellent customer service by assisting and resolving problems via telephone and email
- Reissue/and cancel Card Compromised, send letters to customers impacted.
- Cross Sell Bank Products
Marginal Duties and Responsibilities
- Back up Research Clerk/Deposit Operations Specialist
- Process Bank Verification/ Restraints/Levies
- Responsible for processing the following tasks:
- Posting incoming and outgoing wires,
- Internal posting
- Bank by mail
- CD Tickler
- HSA Deposits
- Assist in training others within the department
- Any other tasks assigned by management
Company Information
Why Work with US
Ulster Savings Bank was chartered on April 12, 1851 by the New York State Legislature, making US the first savings bank in Ulster County! Today, Ulster Savings is the oldest bank in the Hudson Valley, the 8th oldest in New York and the 52nd oldest bank in the country.* As a result of the careful attention of our long-tenured, local management team, Ulster Savings Bank is a very healthy bank with a high net worth, strong capital, and high-quality assets.
In 2024, its estimated that 426 mutual savings banks are left in the country. Ulster Savings is one of them! We don't have stockholders. Our profits are reinvested back into the communities we serve. We are proud to be the recipient of numerous community awards reflecting our belief that helping community changes lives.
Ulster Savings Bank remains a locally focused and operated bank, with locations throughout the Hudson Valley. Every year, Ulster Savings Bank supports hundreds of local organizations throughout our community, close to home. We are proud to be the recipient of numerous community awards reflecting our belief that helping the community changes lives.
* Source of Data: FDIC, FRB, NCUA, OCC, SEC, U.S. Department of the Treasury
Ulster Savings Bank is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability or protected veteran status, and any other basis protected by applicable local, state, or federal law or Executive Orders.