Customer Service Rep08273 8313 Laurel Canyon Blvd

Job Description

Job Duties:

• Operate all equipment.
• Stock ingredients from delivery area to storage, work area, walk-in cooler.
• Prepare product.
• Receive and process telephone orders.
• Take inventory and complete associated paperwork.
• Clean equipment and facility approximately daily.

Training:

Orientation and training provided on the job.

Communication Skills:

• Ability to comprehend and give correct written instructions.
• Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.

Essential Functions/Skills:

• Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).
• Must be able to make correct monetary change.
• Verbal, writing, and telephone skills to take and process orders.
• Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed.
• Ability to enter orders using a computer keyboard or touch screen.

Work Conditions:

• Exposure to varying and sometimes adverse weather conditions when removing trash and performing other outside tasks.
• In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas.
• Sudden changes in temperature in work area and while outside.
• Fumes from food odors and exposure to cornmeal dust.
• Cramped quarters including walk-in cooler.
• Hot surfaces/tools from over up to 500 degrees or higher.
• Sharp edges and moving mechanical parts.

Physical Demands:

• Most tasks are performed from a standing position.
• Walking is generally in short distances for short durations.
• Deliveries may include cases of ingredients and supplies weighing up to 50 pounds.
• Driving: Deliver pizzas within a designated delivery area.
• Team members must infrequently navigate stairs or climb a ladder.
• Forward bending at the waist is necessary at the pizza assembly station.
• Reaching is performed continuously; up, down, and forward.
• Eye-hand coordination is essential; use of hands is continuous during the day.

Machine, Tools, Equipment, Work Aids:

Team members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter, and pizza peel.

Qualifications:

All your information will be kept confidential according to EEO guidelines.