Our work matters. We help people get the medicine they need to feel better and live well. We do not lose sight of that. It fuels our passion and drives every decision we make.Job Posting TitleIT Field Operations Technician - Onsite - Eagan, MNJob DescriptionDo you have experience with Citrix and Microsoft Windows 11? This might be the role for you!The Field Operations Technician IT will primarily provide on-location end user support during core business hours. This position will follow and document procedure and manage incidents and tasks to resolution and/or escalate to the Field Ops Tech Sr IT. This position is responsible for keeping current on technologies in order to provide effective support for the desktop environment.ResponsibilitiesProvide on-site or remote desktop support for end users’ workstations and related equipment for office and remote workersConfigure and deploy workstations and printersInstall, configure, and troubleshoot standard software issuesTroubleshoot and resolve standard technical problems; document, track and monitor incidents and work orders; and provide timely feedback to customers during and upon resolutionFollow all policies, processes, and proceduresMaintain inventory of assetsOther duties as assignedMinimum Qualifications2-year college/technical degree in computer related field or 1 year of work experience in computer service-related position; HS diploma or GED is requiredExperience with desktop hardware, operating system software, and desktop productivity applicationsMust be eligible to work in the United States without need for work visa or residency sponsorshipAdditional QualificationsExposure to CitrixExposure to Microsoft Windows 11Strong written and verbal communication skillsStrong organizational skills with attention to detailExcellent interpersonal and time management skillsExcellent customer service skillsPreferred QualificationsPBM/health care environment experienceIT Customer Service experienceTicket tracking system experienceMinimum Physical Job RequirementsAbility to work a flexible schedule including weekends, holidays, over-time, and shifts outside of Prime’s core hoursAbility to lift/carry up to 50 pounds occasionallyConstantly required to sit, use hands to handle or feel, talk and hearFrequently required to reach with hands and armsOccasionally required to stand, walk and stoop, kneel, and crouchSpecific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focusReporting StructureReports to a supervisor or manager in the IT departmentPotential pay for this position ranges from $26.20 - $39.38 based on experience and skills. Pay range may vary by 8% depending on applicant location.Prime Therapeutics LLC is proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard to race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, or any other basis protected by law.We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.Prime Therapeutics LLC is a Tobacco-Free Workplace employer.Positions will be posted for a minimum of five consecutive workdays.Prime Therapeutics' fast-paced and dynamic work environment is ideal for proactively addressing the constant changes in today's health care industry. Our employees are involved, empowered, and rewarded for their achievements. We value new ideas and work collaboratively to provide the highest quality of care and service to our members.If you are looking to advance your career within a growing, team-oriented, award-winning company, apply to Prime Therapeutics today and start making a difference in people's lives.Prime Therapeutics LLC is proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard to race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, or any other basis protected by law.We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.Prime Therapeutics LLC is a Tobacco-Free Workplace employer.If you are an applicant with a disability and need a reasonable accommodation for any part of the employment process, please contact Human Resources at 1.866.469.1257 or email