Salesforce Administrator

Job Description:

The Salesforce Administrator, at DealerOn, is a multidimensional position responsible for automating complex business processes, ensuring the system is clean and efficient, and monitoring new releases. The Salesforce Administrator will perform system implementation and configuration. Additionally, the Salesforce Administrator will create reports, dashboards, and processes to continuously monitor data quality and integrity. They will also be responsible for gathering and documenting project and request requirements. This is a mid-level remote position, reporting to our Headquarters office (Rockville, MD).

Essential Functions:

1. Oversee Salesforce-related initiatives by facilitating, monitoring, coordinating, and communicating the expectations for successful development of the department’s services.
2. Lead and conduct ad hoc organizational capability assessments to improve effectiveness as required or requested.
3. Create and maintain list views, reports, and dashboards.
4. Customization of Salesforce apps, objects, fields, record types, and page layouts.
5. Build and maintain workflow rules.
6. Manage organization wide defaults.
7. Ensure proper user maintenance to include permissions and role hierarchy.
8. Security and data management.
9. Gather requirements for new processes with stakeholders.
10. Train new users on using Salesforce.
11. Monitoring of support intake channels.
12. Communicate effectively with stakeholders and leadership.

Required Skills/Experience:

1. Salesforce Administrator certification required.
2. 3+ years of SFDC admin experience.
3. Ability to effectively utilize workflows, process builder, and data integration tools.
4. In-depth understanding of customization options within Salesforce.
5. Comprehensive knowledge of Salesforce platforms, Service Cloud, Sales Cloud, CPQ, and Pardot to develop Salesforce solutions.
6. Customer service mindset.
7. Ability to prioritize business needs based on importance, urgency, or impact.
8. Excellent time management skills.

Preferred Skills/Experience:

1. Bachelor’s Degree in related field or equivalent experience.
2. Knowledge of Internet and Security technologies to integrate data between systems, and applications.
3. Knowledge of Salesforce App Cloud, Lightning, and Mobile Application Platforms.
4. Experience using and configuring JIRA and connection to Salesforce.
5. Knowledge of business processes and IT project delivery methodologies, such as SDLC, agile methodology, the development of continuous integration, and the ability to effectively develop Salesforce app solutions.

The salary range for this position is $62,800 - $120,300.

The maximum range shown represents your earning potential with DealerOn for the life time of the role. The posted salary range for this position may be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions.

This position is available in various US locations; however, it is not open to residents of Alabama (AL), Alaska (AK), Arkansas (AR), California (CA), Colorado (CO), Connecticut (CT), Delaware (DE), Hawaii (HI), Idaho (ID), Indiana (IN), Iowa (IA), Kansas (KS), Kentucky (KY), Louisiana (LA), Maine (ME), Massachusetts (MA), Mississippi (MS), Missouri (MO), Montana (MT), Nebraska (NE), New Hampshire (NH), New Jersey (NJ), New Mexico (NM), New York (NY), North Dakota (ND), Oklahoma (OK), Rhode Island (RI), South Dakota (SD), Vermont (VT), Washington (WA), Wisconsin (WI), and Wyoming (WY).

About Us:

We are an online marketing company providing website and agency services to automotive dealerships across North and South America. We are known for our cutting-edge products that streamline the car buying process and provide an experience both shoppers and dealers love. Our business model is working: we were recognized on the Inc. 5000 list of fastest growing companies six years in a row, expanding to over 30 manufacturer relationships, and over 5,000 dealer partners. We are proud of what our company has done, and it’s all due to the talented and diverse team we’ve been lucky enough to assemble.

Perks and Benefits:

Aside from the awesome people you will get to interact with on a daily basis, we offer a number of benefits, including:

• Medical, dental and vision insurance
• Company matched 401K plan
• Flexible PTO + Sick Leave
• 6 weeks paid Parental Leave
• 8 Paid National Holidays
• Company-paid basic Life Insurance
• Voluntary supplemental Life Insurance
• Voluntary long-term/short-term disability insurance
• Voluntary Pet Insurance
• Optional Healthcare/Dependent Care FSA Account

DealerOn is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We also participate in E-Verify.