Senior Software Engineer - Customer Engineering

TetraScience is the Scientific Data and AI Cloud company with a mission to radically improve and extend human life. TetraScience combines the world's only open, purpose-built, and collaborative scientific data and AI cloud with deep scientific expertise across the value chain to accelerate and improve scientific outcomes.

TetraScience is catalyzing the Scientific AI revolution by designing and industrializing AI-native scientific data sets, which it brings to life in a growing suite of next-generation lab data management products, scientific use cases, and AI-based outcomes. For more information, please visit tetrascience.com .

What You Will Do:

• Work with the customers and address any product-related issues.
• Partner with the account teams to drive product adoption and improve customer satisfaction.
• Drive customer issues to resolution, identify workarounds to unblock customers either individually or by partnering with product and the engineering teams.
• Identify product and documentation improvements and partner with the product and engineering teams to deliver them.
• Develop diagnostic tools, scripts, benchmarks, and run books to scale yourself individually, and help customer engineering diagnose, troubleshoot, and fix issues where appropriate to reduce MTTR.

Requirements:

• 7+ years of experience with a proven track record of excellence in customer engineering and SRE teams.
• Experience resolving technical support issues and escalations efficiently.
• Troubleshooting experience with API and various types of integration at scale in AWS.
• Experience with CloudNative platforms and applications, Micro-services, and containerized deployments.
• Experience in Databases, NoSQL, Queueing Service, and Elastic Search.
• Experience in one or more of the scripting or programming languages: Python, PHP, JavaScript, React, Go or Java.
• Demonstrated experience of debugging software reliability issues in a distributed environment.
• Excellent interpersonal and communications skills. Curious, collaborative, self-driven, innovative, and willing to take initiative.
• Bachelor's degree in engineering, or technical related field.
• Experience in science or Biopharma a plus.

Benefits:

• Competitive Salary and equity in a fast-growing company.
• Supportive, team-oriented culture of continuous improvement.
• Generous paid time off (PTO).
• Flexible working arrangements - Remote work.