District Manager

Monro’s family of brands is one of the leading automotive service and tire dealers in the United States. We work on approximately five million vehicles a year, but with us, it is personal. Every guest is important, and every teammate is valued. That is our people-first approach.

Headquartered in our hometown of Rochester, New York, where our founder, Chuck August, opened his first store in 1957, we have grown to nearly 1,300 auto repair shops and tire dealers in 32 states from coast to coast. Monro powers 16 highly respected tire and auto service brands, supporting each company’s regional strength and community connections. From big cities to small towns to rural crossroads, you will find us in neighborhoods of every shape, size, and color.

Under the Monro banner, we are united as a TEAM, and share the same mission to bring our guests the highest quality tire and auto service in the industry.

Job Description

Salary Range: $90,000-$115,000 per year - Based on experience.

This role is eligible for additional compensation and incentives.

About the Role:

Reporting to the Regional Vice President, the District Manager is responsible for multiple locations. The primary expectation of the District Manager is to ensure the safety of our teammates and guests while achieving sales and profit budgets for each location they supervise. Other responsibilities include SOX Compliance, labor management, hiring, training, counseling, developing store managers, and retention.

Responsibilities:

• Lead assigned area in overall operations to drive sales and maximize profit via the store managers and teammates.
• Support company initiatives to achieve vision, mission, and values to be America’s leading automotive tire-service centers.
• Assess skills of store managers, monitor performance, and set performance goals to deliver on company initiatives.
• Manage budget and capital expenses to maximize profit potential and drive P&L health within assigned area.
• Ensure assigned locations are appropriately staffed with the necessary skills in accordance with company labor management standards and demand.
• Engage, train, develop, and lead Store Managers through coaching on store operations, phone call execution, sales, product knowledge, and service processes.
• Conduct and document regularly scheduled store visits, tracking action items and maintenance of equipment.
• Conduct quarterly cycle counts in stores in addition to annual inventories of stores in assigned area.
• Ensure all locations adhere to company policies, including safety, security, and compliance standards.
• Communicate effectively and professionally with Store Support Center teammates and business partners.
• Monitor customer satisfaction and resolve customer service concerns as they arise.
• Drive strategic partnerships with third parties and train Store Managers on related duties.
• Develop others including yourself and improve teammate retention.
• Conduct regularly scheduled store meetings with direct reports.
• Maintain knowledge of local market competitors and automotive industry developments.
• Complete all Monro required training with the provided guidelines.
• Perform other duties as assigned.

Qualifications

Qualifications:

• High school or equivalent is required.
• Bachelor’s degree in business or related field is preferred.
• Minimum of 3-5 years of multi-unit and/or area management experience, including P&L management.
• Minimum of 3-5 years as a hiring manager, including recruiting and promoting people.
• Must have a valid driver’s license and a satisfactory Motor Vehicle Report (MVR).

Profile Summary:

• Ability to develop rapport and trust with direct reports, peers, and leadership.
• Ability to embrace and lead organizational change.
• Oversees the performance of multiple Store Managers in up to twenty retail locations.
• Pro-active, process-driven, with a strong focus on safety, sales, and performance goals.
• Ability to plan, visit each store regularly, and facilitate scheduled meetings with direct reports.
• Possesses strong people skills to communicate effectively with a wide variety of people.
• Recognizes teammates for their achievements and identifies training opportunities.
• Ability to interpret and apply company policies and procedures.
• Excellent verbal and written communication skills.
• Flexible and adaptable to different work groups and environments.
• Partners with peers and business partners to manage the needs of the assigned area.
• Ability to manage P&L and quantify the impact on metrics and financials.
• Ability to develop creative solutions to problems.
• Organized and able to multi-task efficiently.
• Focuses on details and follows instructions.
• Establishes goals and implements plans to achieve them.
• Delivers on commitments.
• Drives strategic partnerships with third-party businesses.
• Possesses skills in the use of Microsoft office products.
• Experience in recruiting, hiring, and promoting teammates.

Additional Information

Travel:

• Daily, mostly local travel.
• Applicant should live within or near the assigned area.
• Occasional overnight stays.

Work Environment & Physical Requirements:

This job operates in an automotive shop environment with exposure to a moderate noise level, adverse weather conditions, and chemicals. District Managers must be able to:

• Stand and walk for long periods.
• Occasionally climb ladders for cycle counts.
• Occasionally lift and stock merchandise up to 50 lbs. without assistance.
• Occasionally reach overhead and below the knees.

This summary is not an all-inclusive description of job duties. Other duties may be assigned by the supervisor based on the Company’s needs.

Monro conducts criminal background checks for positions with security and/or financial responsibilities, in accordance with applicable laws. No applicant will be automatically disqualified due to a criminal record; the nature of the crime and its relation to the position will be considered.

Monro Inc. is proud to be an Equal Employment Opportunity / Affirmative Action employer.

Your next Destination!

At Monro, we’re committed to helping our teammates grow their careers through coursework and demonstrating leadership skills. Our teammates receive on-the-job training, company-sponsored certifications, and course curriculum that empowers them to advance.