Sr. Director, Account Management

About Care.com
Care.com is a consumer tech company with heart. We're on a mission to solve a human challenge we all face: finding great care for the ones we love. We're moms and dads and pet parents. We have parents and grandparents, so we understand that everyone, at some point in their lives, could use a helping hand. Our culture and our products reflect that.
Here, entrepreneurs, self-starters, team players, and big thinkers unite behind a common cause. Here, we're applying data analytics, AI and the latest technologies to solve universal problems and connect people in new ways. If you like having autonomy, if you thrive on collaboration and building new things, and if you're all about using your talent for good, Care.com is the place for you.
What Your Days Will be Like:
Care.com's Enterprise solution provides employees with care options for almost any set of circumstances - from parents to executives on the go, our services help busy people make it work when they are at work. The Enterprise unit is passionate about expanding market penetration, products, and services within the B2B space. The Senior Director, Strategic Account Manager will lead an team of Strategic Account Managers and play an integral part in building the Enterprise business and driving profitability through the strategic client portfolio. As a member of the Enterprise team, the Senior Director, Strategic Account Management serves as the primary contact for a team of Strategic Account Managers and works consistently to provide excellent internal and external client service to Enterprise client accounts, as well as represent client needs and goals within Care.com.
What You'll Be Working On:

• Understand the Enterprise capabilities, products and services and help your team effectively communicate all offerings to the client portfolio
• Provide strategic insight to the Strategic Account Management team managing a client portfolio to help them deepen and grow our largest and most valuable client relationships and ensure the renewal of existing clients, and cross sell/upsell products by identifying additional needs within an existing client offering
• Oversee the launch of new clients, with the support of the product and service teams
• Collaborate with the marketing team in the development of client-specific marketing & communication plans, as well as broad marketing strategies applicable across the portfolio.
• Manage the teams to develop and execute to a client activities calendar, including periodic, timely and seasonal communications, and other relationship building activities
• Oversee client reporting and utilization across the account portfolio and provide engagement strategies for underperforming accounts; Provide insight to Executive Management
• Develop a proactive client outreach cadence and oversee quarterly business reviews with all clients and manage new RFPs/Proposals with the team
• Manage the Strategic Account Management team's key performance indicators to ensure growth and client satisfaction in the account portfolio
• Help the Strategic Account management team manage all client communications, conflict resolution, and compliance on client deliverables and revenue
• Review all major deliverables (i.e. strategic brief, launch materials, ongoing communications, etc.) to ensure quality standards and that client expectations are met
• Work closely with the product management / technology team to identify product enhancements that improve the user experience and client satisfaction and retention
• Ensure that all processes and procedures are completed, quality standards are met, and that clients are profitable

What You'll Need to Succeed:

• 5-10 years successfully managing an account team preferred
• Proven client management abilities including maintaining and enhancing complex high-revenue client relationships
• Technical competence with an understanding of solutions delivered via web technology
• Demonstrated ability to collaborate across functions (for ex., marketing, reporting, product, legal, finance) and work well in a team environment
• Detail and customer service oriented
• Motivated, goal oriented, persistent and a skilled negotiator
• High level of initiative & ability to lead a team
• Excellent written and oral communication skills
• Handle stressful situations and deadline pressures well
• Experience managing client contracts - both new and renewals
• Excellent interpersonal & organizational skills as well as demonstrated problem-solving capabilities
• Strong Technical skills inclusive of Microsoft Office Suite of products and Salesforce.com (preferred)
• Ability to travel frequently to visit our top clients

For a list of our Perks + Benefits, click here!
Care.com supports diverse families and communities and seeks employees who are just as diverse. As an equal opportunity employer, Care.com recognizes the power of a diverse and inclusive workforce and encourages applications from individuals with varied experiences, perspectives, and backgrounds. Care.com is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or accommodation, please reach out to
Company Overview:
Available in 21 countries, Care.com is one of the largest providers of online services for finding family care and care jobs, spanning in-home and in-center care solutions. Since 2007, families have relied on Care.com for an array of care for children, seniors, pets, and the home. Designed to meet the evolving needs of today's families and caregivers, the Company also offers customized corporate benefits packages to support working families, household tax and payroll services, and innovations for caregivers to find and book jobs. Care.com is an IAC company (NASDAQ: IAC).
Salary Range: $160,000 to $190,000.
The base salary range above represents the anticipated low and high end of the national salary range for this position. Actual salaries may vary and may be above or below the range based on various factors including but not limited to work location, experience, and performance. The range listed is just one component of Care.com's total compensation package for employees. Other rewards may include annual bonuses and short- and long-term incentives. In addition, Care.com provides a variety of benefits to employees, including health insurance coverage, life, and disability insurance, a generous 401K employer matching program, paid holidays, and paid time off (PTO).