Sales Lead - White House Black Market

Join our fashion-obsessed team, dedicated to a styling and social experience that makes women feel beautiful.

POSITION OBJECTIVE:
The Sales Lead is responsible for supporting Management in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations, including great customer experience and maximum profitability. We love what we do, and believe that with our teams, we are the most amazing place to work, learn, and grow!

FUNCTIONAL RESPONSIBILITIES:

1. Drive for Results
   Establish and communicate clear expectations, holding store team and themselves accountable for achieving all brand, performance, and behavior standards.
2. Perform and oversee basic operational activities such as opening and closing duties, and merchandise flow processes.
3. Supervise associates engaged in sales, inventory receipt, reconciling cash receipts, or in performing services for customers. Utilize weekly schedules to ensure proper floor coverage within fiscal guidelines. Maintain knowledge of current sales and promotions; present and display merchandise in accordance with current promotions and standards.
4. Maintain standards in merchandise handling, presentation, loss prevention, and all other duties as directed by Management.
5. Develop a high-performance culture, motivating sales team to meet assigned sales and productivity goals; meet personal sales goals.
6. Train and coach to ensure selling team is fluent in all aspects of product knowledge on line and in store.
7. Train, coach and assist with locate fulfillment and selling.

1. Build High Performing Teams
   Motivate and inspire store team, promoting a shared vision while modeling core values.
2. Promote an inclusive, collaborative approach to problem solving.
3. Communicate with store teams and Store Management to effectively lead positive change.
4. Seek personal developmental opportunities and readily solicit feedback to build leadership skill set.

1. Customer Experience
   Model, teach, and promote the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni channel experience.
2. Model sales expectations by utilizing various techniques and communicating product knowledge to the customer; recommend merchandise selections or help to locate or obtain merchandise based on customer needs and desires.
3. Build and maintain a solid customer following through clienteling and wardrobing.
4. Ensure prompt resolution of customer concerns.
5. Ensure a fast and efficient register experience, remaining current on policies regarding payments, coupon acceptance, returns and exchanges, security practices and other applicable operations.
6. Ensure team maintains consistent client communication through utilization of customer book, rewards program participation, and customer capture sign up.

1. Talent
   Support, implement, and provide follow-up for all training programs, seminars, etc.
2. Assist in the development of store associates; interpret Key Performance Indicator reports and deliver coaching as needed; provide feedback to Store Manager for associate performance appraisals and evaluations.
3. Drive associate and team engagement by recognizing and rewarding employees for outstanding performance.
4. Ensure that Store Team adheres to all employment practices and policies.

Other duties as assigned.

This position may be found in multiple brands. Some duties may vary from brand to brand.

QUALIFICATIONS:

1. High school diploma or equivalent
2. 1+ year retail or sales management experience preferred
3. Must be 18 years of age or older
4. Excellent communication, verbal and written skills
5. Excellent customer service skills
6. Able to learn or adapt to technology provided by the company
7. Knowledge of administrative aspects of store operations
8. Strong organizational skills and ability to multi-task in a fast-paced environment
9. Able to communicate with customers
10. Regular attendance is essential to this position in order to ensure adequate coverage to meet company objectives. Ability to work a flexible work schedule, including nights, weekends, and holidays is required

PHYSICAL REQUIREMENTS:

1. Constant Walking/Standing- 67-100% of 8-hour shift
2. Occasional Lifting up to 50 lbs.- 1-33% of 8-hour shift
3. Frequent Climbing- 34%-66% of 8-hour shift

Due to our growth, we are always accepting applications for top talent to join our store teams. When we do have an open position, we will review your application to determine if your qualifications are a match with our position requirements. You may apply to any location or position at any time; however, the position to which you apply may not currently be open. Accommodation is available to applicants for employment with disabilities. To request accommodation during the application process, please contact your local Store Manager for assistance.

Chico's FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.