Our mission is to exceed our customers' expectations as their most reliable, innovative, and trusted lab resource. We achieve this by partnering with customers to solve their most pressing day-to-day challenges and always holding ourselves to a higher standard of product quality, exceptional service, and unmatched support.
The Service Solutions Consultant - Services Sales is responsible for business development in their assigned region. He/she is responsible for presenting, selling, and retaining service contracts; prospecting, qualifying, and closing new business; and supporting the Key Account Manager in maximizing service sales opportunities and delivering service revenues objectives in the region.
Duties/Responsibilities:
- Uncovers and closes service sales opportunities to achieve and exceed contract capture, and service revenue targets in the region
- Implements proactive call schedule to increase sales growth
- Demonstrates services value to assigned customers and works with the Service Sales Coordinator to generate proposals and prepares service contract quotations.
- Proactively manage contract renewal process working closely with the Service Sales Coordinator to retain and grow service contracts.
- Perform onsite visits to capture equipment inventory for new business and verify equipment inventory for service contract renewals
- Prioritizes selling time to build and maintain a balanced funnel of prospects to generate sales, achieving account penetration and driving capture rate.
- Develops and maintains consultative sales relationships with all key-buying influencers in each account. Utilizes installed base information, sales and service reports/databases, new leads, and cold-calling efforts.
- Tracks call outcomes and opportunities through designated tracking processes and/or customer relationship management tools.
- Supports and partners with other field sales and service personnel in their efforts to sell service value
- Follows up on targeted marketing campaigns and maximizes incremental revenue
- Ensures seamless teamwork with the Key Account Manager, Equipment Sales, Field Service Team, Marketing, and Customer Service & Support Group to maximize all sales potential.
- Ability to travel weekly, visiting customers face-to-face in a sales capacity or for customer visits and business meetings.
Required Skills/Abilities:
- Associates degree, preferably in business; and a minimum of one to two years of sales experience required.
- Demonstrated selling and negotiation skills
- Comprehensive knowledge of service products and equipment modalities; prior experience in a service industry strongly preferred
- Strong customer service orientation
- Effective communication skills and interpersonal skills; capable of establishing and building rapport with customers
- 90% travel required.
Avantik is an integrated medical products and services company delivering superior quality instruments, reagents, consumables, and service to the anatomic pathology market consisting of hospital, reference, and physician office laboratories in the US. The company is headquartered in Montville Township, NJ.
Avantik’s experienced team and consultative partner approach integrates consumables, service, equipment, and education so that labs focus on what matters most - having everything under control in their laboratory to deliver fast and accurate diagnoses. Avantik offers a full line of consumables and reagents for the histology lab sourced and private label Avantik branded and by distribution of other brands. Avantik has serviced all brands of OEM histology lab equipment for over 40 years and offers best-in-class responsiveness and an industry leading 97% first time fix-rate.
Avantik offers a team orientated, customer service focused environment with competitive compensation, bonus programs, medical (company covers 80% of the cost), dental and vision insurance, 401K (with a match) and more.
Avantik is an Equal Opportunity Employer.