SUBSTANCE ABUSE/MENTAL HEALTH COLLECTION SPECIALIST

POSITION FUNCTION/OVERVIEW:
This position is responsible for patient collections, calling patients directly in regards to outstanding balances owed due to deductible, co-ins, and or co-pays listed within their insurance plan. Also requires a face to face with patients upon admissions to complete all financial forms for payments/ payment plans for listed responsibilities.
PRIMARY DUTIES/RESPONSIBILITIES:

• Promote the mission, values and vision of the organization.
• Provide excellent customer service for clients; practices confidentiality and privacy protocols in accordance with HIPAA requirements.
• Maintain a timely turnaround for collections.
• Work with admissions to achieve the most accurate insurance information, and perform other duties as required.

QUALIFICATIONS REQUIRED:

• High School Diploma or GED equivalent with combination of education
• Minimum of two (2) years' experience in Customer service Collections.
• Knowledgeable in the field of Substance Abuse treatment.
• Relevant computer software and hardware applications proficiency - Word, Excel, PowerPoint, Outlook, Billing Systems and/or other scheduling applications, Collabrate MD.

SKILLS:

• Strong communication skills, both written and verbal.
• Ability to work independently, as well as part of a team.
• Manage multiple tasks and set priorities.
• Ability to handle highly sensitive and confidential information.
• Ability to work in a fast-paced, high-energy environment.
• Excellent interpersonal and customer-facing skills.
• Ability to work accurately, with attention to detail.

This list of essential functions is not intended to be exhaustive. Mandala Healing Center reserves the right to revise this job description as needed to comply with actual job requirements.