AMBUL CARE ADMSTN CRD

Otolaryngology - Cochlear Implant Center

Full Time

81680BR

Job Summary

Under direct supervision and guided by the procedures of Ambulatory Services, the Cochlear Implant Program Analyst, is responsible managing the clinical coordination of the Cochlear Implant program. Responsibilities include the daily operational management of the Cochlear Implant program which include patient liaison, data analysis and marketing work, compliance and quality assurance, financial management of cash-flow into the clinic, patient satisfaction, analysis of operational trends, deficiencies, and opportunities for creation of plans for implementation. S/he is knowledgeable about all aspects of scheduling and the revenue cycle, such as registration, scheduling, referral coordination, insurance authorizations, check-out, pricing and billing of services, cash collection and NOFO/NOFI practices. The Program Analyst owns and manages the Cochlear Implant patient database. The Program Analyst must be able to use this database as well as identify/create reporting to creatively analyze referral sources and abstract information from health care plans and medical records from referring practices to identify marketing strategies and create the optimal patient and provider experience. The Program Analyst is the primary leadership resource for the Cochlear Implant program. As such, s/he is responsible for updating database and preparing any necessary documents for weekly team meetings with internal and external providers, is responsible for purchasing and managing inventory of all hearing aid and cochlear implant related supplies/equipment, must resolve billing problems including working assigned reports to resolve problems and ensure payment on accounts, and must independently trouble-shoot daily issues, including patient, staff, and provider concerns and escalate them to management as appropriate. The Program Analyst is the face of the program and will work collaboratively with other departments and recognize the synergistic value of partnerships with other practices. The Program Analyst works as a central point of contact to create a comprehensive patient experience and care plan for patients and may be involved in test assisting.
S/he works as a team member with other practice staff and consistently projects a professional and courteous demeanor. The Program Analyst is required to comply with the Medical Center House and Telephone Standards. They must pay close attention to detail and demonstrate excellent customer service skills with patients and staff.
In addition to providing the day-to-day practice support, the incumbent also assists in staff orientation and ongoing training; redistributes work within the OHNS team as needed; covers for OHNS staff when they are out; helps to supervise and cover other areas of the practice when the manager or supervisor is off-site; provides input on employee evaluation and hiring of staff.
The incumbent must have the ability to perform and prioritize multiple tasks and work well with staff, patients and providers. A high degree of independence, initiative, assertiveness, and diplomacy are necessary in dealing with faculty, staff and patients in a complex environment.
The final salary and offer components are subject to additional approvals based on UC policy.

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Department Description

Otolaryngology/Head and Neck Surgery service offers a broad scope of outpatient and inpatient services for the diagnosis and surgical management of ear, nose and throat problems; head and neck surgery; and plastic and reconstructive surgery of the face.
Specialty programs include Otology and Neurotology, Cochlear Implant Center, Head and Neck Surgery, Rhinology and Endoscopic Sinus Surgery, Pediatric Otolaryngology, Endocrine (Thyroid and Parathyroid) Surgery, Skull Base Surgery, Facial Plastic surgery, Laryngology, General Otolaryngology, Sleep Surgery, Voice and Swallowing Disorders and Audiology.

Required Qualifications

• Bachelor's degree in related area and / or equivalent experience / training.
• Acquiring knowledge of Patient Rights & Responsibilities, Joint Commission standards, and Centers for Medicare / Medicaid regulations. Knowledge of Medical Terminology. Knowledge of data collection, compilation, and analytical techniques.
• Strong knowledge of practice operations, patient-scheduling systems, medical and insurance terminology, applicable information systems, patient service standards, and regulatory requirement and best practices.
• Strong analytical and critical thinking skills, with the ability to quickly analyze problems, determine appropriate level of intervention, and develop and apply effective solutions.
• Strong interpersonal skills for effective collaborations with all levels of management and staff, consultants and outside agencies.
• Skills to comprehend and assess patient's grievances to quickly locate appropriate resource for assistance. Working knowledge of the organization and how to get issues resolved.
• Solid interpersonal and customer service skills. Ability to be diplomatic and highly organized. Ability to remain calm under pressure and apply sound judgment.
• Ability to work independently in a fast-paced, demanding environment with minimal supervision. Ability to manage and oversee multiple tasks simultaneously, including high daily call volume.
• Ability to communicate effectively, both orally and in writing.
• Proficiency with Windows-based software including Microsoft word, Excel, Outlook. Knowledge of computer systems and software used in functional area.
• 2-3 years of experience within Otolaryngology - Head and Neck Surgery
• Prior experience with EPIC EMR
• Data analysis, research, and reporting skills.

Preferred Qualifications

• N/A

About UCSF

At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what's possible for the patients we serve - a promise we share with the professionals who make up our team.
Consistently ranked among the top 10 hospitals nationwide by U.S. News & World Report - UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.
In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu
Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Organization

Health

Job Code and Payroll Title

004477 AMBUL CARE ADMSTN CRD 2 CX

Job Category

Administrative Support

Bargaining Unit

Teamsters Local 2010 - Clerical and Allied Services Unit (CX)

Employee Class

Career

Percentage

100%

Location

San Francisco, CA

Campus

Mount Zion (SF)

Work Style

Fully On-Site

Shift

Days

Shift Length

8 Hours

Additional Shift Details

Monday - Friday