district manager

Benefits:

• Company parties
• Competitive salary
• Employee discounts
• Health insurance
• Paid time off

Looking for people who want to make an impact and difference in a company.

District Manager

A Plus Automotive started in 2019. Our vision was to grow a profitable business by creating a positive employee experience, so that each employee is passionate about delivering a customer experience that exceeds customers' expectations.

Responsibilities

• Ensure all locations open on time, remain open until scheduled to close, and are staffed appropriately.
• Collect and review KPIs on an ongoing daily basis to confirm we are pacing to hit goals or make necessary changes.
• Send a brief daily recap email at the conclusion of the day to communicate ongoing challenges, opportunities, and wins.
• Submit the agenda for the following week no later than Saturday at 7 PM to the RM.
• Be the cheerleader for your team, maintaining a high level of positivity and motivation.
• Hold your team accountable through performance management.
• Handle claims, warranties, and customer complaints exceeding $100.
• Process Personal Action Forms for employee changes.
• Grow the business by increasing customer count and maintaining fleet accounts.
• Conduct interviews and recruit for your market.
• Manage social media customer feedback and reviews.
• Verify payroll accuracy every Thursday.
• Approve orders while staying within budget.
• Respond to all emails with detail, professionalism, and positivity.
• Ensure cross-training and manage turnover professionally.
• Support company incentives and initiatives to motivate your team.
• Complete all admin tasks by Monday at 8 AM.

Expectations

• Work 5 days, 50 hours in stores while being engaged and available when needed.
• Build a team that enjoys and takes pride in their work.
• Increase sales, control costs, and ensure profitability.
• Teach, train, coach, and motivate your teams.
• Provide direction and delegate tasks effectively.
• Manage performance.
• Ensure a great customer and employee experience.

Strengths Needed

• Leadership and conflict resolution skills.
• Self-motivated with little to no supervision.
• Accountability for all responsibilities.
• Strong communication and computer skills.

Primary Focus

• Ensure great experiences for employees and customers.
• Recruit and staff for growth while controlling costs.
• Teach and enforce adherence to processes to prevent issues.
• Deliver on KPIs including sales, customer count, payroll cost, and profitability.
• Prioritize employee and customer safety.

Secondary Focus

• Facility and equipment repairs and maintenance.
• Curb appeal.
• Recruiting.
• Fleet account management.
• Online training completion.

Positive Impacts of Job Performance

• For Company:
  • Profitability and growth.
  • Reduced turnover and increased tenure.
  • Increased customer counts.
• For Teammates:
  • Promotion opportunities.
  • Performance-based pay increases.
  • Bonuses.
  • Job security.
• For Customers:
  • Consistent service exceeding expectations.
  • Trust in the company.

Negative Impacts of Poor Performance

• For Company:
  • Lost business and decreased customer counts.
  • Employee turnover and poor morale.
• For Teammates:
  • Fewer growth opportunities.
  • Less enjoyable work environment.
• For Customers:
  • Decreased trust in service delivery.
  • Extended service times.