Director of Banquets

Director of Banquets

Job Purpose:

Directly responsible for the overall operations of the Casino Resort and Singing Hills Banquet Departments.

Job Duties and Responsibilities:

• Oversees Banquet and Special Events activities and staff by conducting venue and departmental meetings, conducting random venue audits, providing pertinent information to staff, coordinating menus with the Banquet Chef, assessing the needs of the business and making necessary adjustments, delegating assignments to banquet management, ensuring established policies and procedures are followed, providing guidance and instruction as needed.
• Maximizes banquet and catering profitability by reviewing and analyzing current and historical financial data, reviewing budget projections submitted, developing bridal and banquet packages, reviewing client contracts and agreements, identifying areas in which reductions in expenditures and increases in revenues can be made, and revising and reallocating operating budget accordingly.
• Ensures product and labor costs are within established guidelines by setting annual productivity goals, monitoring profit and loss statements, reviewing staffing overtime needs, creating a departmental staffing plan, modifying staffing as needed, creating and modifying productivity reports, and monitoring supplies for efficient and cost-effective utilization.
• Maximizes the integrity of food & beverage processes by monitoring staff, reviewing daily point of sale reports, auditing monthly manager reports, ensuring correct general ledger codes are utilized, and submitting approved invoices to accounting to be processed.
• Develops team members by training on service standards, and service etiquette, ensuring team members adhere to alcohol service policies, monitoring team member performance, conducting performance appraisals, providing counseling, guidance, and corrective action as needed, and generating appropriate database transactions and paperwork.
• Fosters excellent guest service by soliciting and listening to guest opinions and feedback, proactively identifying existing or potential service opportunities, implementing service improvements, addressing and resolving guest complaints, and compiling guest feedback data and summary of findings for management review.
• Hires qualified managers and service personnel by communicating staffing needs and advertising requirements to Human Resources and interviewing and selecting the most qualified applicants.

Job Specifications:

Education and Experience:

Essential:

• 5 years group resort hospitality experience
• 3 years high volume catering experience
• 2 years managerial experience
• ServSafe Manager Certification
• CA ABC Responsible Beverage Service Certification

Desirable:

• Bachelor's Degree in business or related field or equivalent experience

Skills and Knowledge:

Essential:

• Ability to interact effectively with guests, team members, and business clientele
• Ability to provide guidance to staff
• Ability to develop and implement group sales plans
• Ability to negotiate and close sales
• Ability to analyze financial data and make sound business recommendations
• Ability to communicate effectively in the English language
• Ability to complete documents and written reports
• Ability to maintain professionalism, diplomacy, and composure
• Ability to understand and follow verbal and written directions
• Ability to accept constructive criticism
• Ability to maintain confidentiality
• Working knowledge of database, spreadsheet and word processing applications
• Record-keeping and organizational skills
• Ability to work independently with minimal supervision
• Ability to appear for work on time

Desirable:

• Multilingual

Supervisory/Managerial Accountability:

Direct: Casino Resort and Singing Hills Banquet Managers

Indirect: Banquet Captain, Bartender, Server, Houseperson

If you enjoy being part of a community dedicated to creating a memorable guest experience, we invite you to explore career opportunities with Sycuan and join our winning team!

Other details:

• Pay Type: Salary

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